Director, AI Enablement

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

WHAT DOES A DIRECTOR, AI ENABLEMENT DO?

The Director of AI Enablement leads the strategy, design, and execution of user onboarding, learning, and adoption initiatives for our AI Agency Platform. This role is responsible for accelerating proficiency and driving platform adoption across our internal and client users, ensuring all users realize measurable business value from the industry's first end-to-end AI-powered agency platform. They will build and operationalize a scalable enablement framework, bridging training development and rapid platform evolution to build a highly proficient user base. 

• Develop deep functional knowledge on the AI Agency platform and client workflows
• Design and own the end-to-end user onboarding experience for internal and external users, from initial AI Agency Platform orientation through sustained adoption milestones
• Develop and facilitate live and virtual training sessions, making complex AI and platform concepts easy to understand and actionable 
• Create a variety of materials to support blended training delivery, including: facilitator guides, playbooks, job aids, videos, knowledge bases, interactive eLearning, etc.
• Direct the delivery of learning solutions through established learning and collaboration platforms  (e.g., LXP, SharePoint), while assessing and deploying new channels that improve reach, effectiveness, and learner adoption
• Establish KPIs and reporting frameworks to measure onboarding effectiveness, platform adoption, feature utilization, user proficiency, and business impact
• Contribute to communication planning for ongoing AI Agency Platform releases, with a focus on driving continuous learning alongside platform evolutions
• Oversee and direct a network of platform champions (“sherpas”) that serve as trusted experts and peer coaches to accelerate adoption and reinforce best practices
• Establish a content governance approach and partner with the AI Agency Platform team to keep training materials up-to-date with rapid platform releases 
• Identify platform adoption barriers and training gaps, and deliver a prioritized enablement roadmap to address
• Scale user onboarding and training to leverage personalized, digital learning experiences to support a quickly expanding user-base
• Develop a platform certification approach, with credentialing for internal and client audiences
• Gather and synthesize user feedback to influence training priorities, onboarding experiences, and platform enhancements

• Modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned.

HOW WE WORK

EVERSANA AI Agency is the first end-to-end Gen AI platform purpose-built for life sciences commercialization. Powered by Google Cloud, Gemini, Vertex AI, and the Orchestrate Omnichannel Operating System — integrating GrowthLoop, Snowflake, Iterable, Aprimo, and a growing ecosystem of pharma media and CRM partners — we enable brands to move from insight to activation at a speed and precision that was not previously possible.

EVERSANA AI Agency runs on a sprint-based model. Each engagement begins with a configuration phase where brand standards, claims, content logic, and channel templates are built into the platform. Once that foundation is set, production runs in continuous cycles — signal, content generation, review, and deployment — all within the platform. The brand intelligence loaded once carries forward, so every cycle builds on the last rather than starting over. Each cycle begins with a signal phase. The Data & Analytics function captures and structures that signal — audience data, competitive reads, channel performance. The Brand Strategist interprets it through a brand lens, decides what it means, and updates the message map that governs the cycle's content. That map is the strategic input the rest of the pod produces against.

WHAT ARE WE LOOKING FOR?

• 8+ years of experience in building training, onboarding, or enablement programs for enterprise SaaS platforms with rapidly evolving technology
• Track record of leading delivery of both internal and client training and enablement 
• Ability to tailor content to audiences from different functional disciplines and with varied experience using AI
• Comfort facilitating demos, hands-on exercises, and interactive discussions, including troubleshooting and debugging in real time
• Knowledge of instructional design best practices and proficiency using modern learning authoring and delivery tools
• Experience using AI tools to enhance training material development, learning personalization, or training workflow efficiency
• Experience leveraging learning analytics, platform usage data, and user feedback to continuously improve enablement effectiveness
• Strong understanding of generative AI concepts, prompt engineering fundamentals, AI-assisted workflows, and responsible AI practices

PREFERRED QUALIFICATIONS:

• Ability to quickly learn new technologies and explain them in a structured, engaging way
• Ability to communicate effectively with senior executives, client stakeholders, and end users
• Adept at managing multiple initiatives in parallel  
• Ability to build and lead in a rapidly changing environment
• Familiarity with pharmaceutical or healthcare industry preferred
• Experience working within a marketing, advertising, digital, or consulting agency environment is a strong plus, with demonstrated success supporting multiple client engagements and driving client adoption of new tools, platforms, or ways of working.
• Practicle mindset is a non-negotiable
• Every member of this team is an active explorer of AI and marketing technology. Not because it is trendy, but because our clients pay us to know what is possible before they have to ask.
• You are actively using AI tools in your daily work right now — building workflows, testing outputs, solving problems you have not been trained to solve yet.
• You have real opinions about what works, what does not, and what pharma brands should actually pay attention to.
• You experiment before you wait for permission. When a new tool drops, you open it.
• You can show a skeptical brand team something real — not a slide about AI, but something you actually built or ran.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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