Leads PartySlate’s customer success function, owning gross and net revenue retention, renewals, expansions, churn reduction, and customer outcomes. Manages and coaches four Customer Success Managers while building segmented coverage, onboarding, adoption, health-scoring, forecasting, and recovery programs. Partners with Sales, RevOps, Marketing, and Product to improve customer ROI, influence product direction, and scale success across venue and vendor accounts.
About PartySlate
PartySlate is the events marketplace connecting top venues and vendors with consumers and companies planning weddings, corporate events, and large social gatherings. Our customers rely on PartySlate to showcase their work, generate qualified inquiries, and grow their business.
The Role
We're hiring a Director of Customer Success to lead the team responsible for retaining and growing our venue and vendor customer base. You'll own net revenue retention, build a scalable success motion across markets, and partner closely with Sales, RevOps, Marketing, and Product to make every customer's investment in PartySlate pay off.
What You'll Do
What You Bring
What Success Looks Like in Year One
Why PartySlate
PartySlate is the events marketplace connecting top venues and vendors with consumers and companies planning weddings, corporate events, and large social gatherings. Our customers rely on PartySlate to showcase their work, generate qualified inquiries, and grow their business.
The Role
We're hiring a Director of Customer Success to lead the team responsible for retaining and growing our venue and vendor customer base. You'll own net revenue retention, build a scalable success motion across markets, and partner closely with Sales, RevOps, Marketing, and Product to make every customer's investment in PartySlate pay off.
What You'll Do
- Own gross and net revenue retention targets for the full customer base
- Lead and coach a team of four Customer Success Managers, setting clear goals and a high-performance culture
- Design a segmented coverage model (high-touch, scaled, and digital) that matches effort to account value
- Build onboarding, adoption, and health-scoring programs that drive measurable customer outcomes, including inquiry volume and ROI
- Drive renewals, upgrades, and expansion revenue in partnership with Sales
- Identify churn risk early and run structured save and recovery plays
- Partner with RevOps on forecasting and performance analytics
- Bring the voice of the customer to Product and Marketing to shape the roadmap and messaging
- Represent PartySlate with key accounts and at industry events
What You Bring
- 5+ years in Customer Success or Account Management, with 2+ years managing people
- Track record of owning and improving NRR and churn in a subscription or marketplace business
- Experience building CS playbooks, health scores, and segmentation from the ground up
- Commercial instinct - comfortable owning renewal and expansion numbers
- Strong data fluency with HubSpot or a similar CRM
- Excellent communication skills and executive presence with customers and internal leaders
- Bonus: experience in events, hospitality, weddings, or SMB-focused SaaS
What Success Looks Like in Year One
- A clear, segmented coverage model in place across all markets
- Measurable improvement in gross and net revenue retention
- A predictable renewal and expansion forecast
- A motivated, well-coached team with defined career paths
Why PartySlate
- Help shape how the events industry finds and books its best partners
- Join a revenue leadership team building a scalable go-to-market engine
- Competitive salary, performance bonus, equity, and benefits
PartySlate Chicago, Illinois, USA Office
Our office is in between The Merchandise Mart and East Bank Club. There are many places close by for lunch or a quick walk along the river.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
