Director - Data & Systems (Development)

Work Location:

Schedule:

MAJOR RESPONSIBILITIES

Personal:            

·       Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world

Leadership partnership & reporting:

·       Report directly to the Executive Director of Development Services, providing regular updates on CRM and WeGive system health, vendor issue status, data integrity risks, reporting priorities, and platform roadmap needs.

·       Serve as the Executive Director's primary technical partner for Development systems, translating system issues, vendor recommendations, and infrastructure-level decisions into clear operational implications and recommended next steps.

·       Maintain day-to-day ownership for technical triage, system administration, and recommended solutions while engaging the Executive Director for strategic decisions, vendor accountability, risk management, and prioritization of cross-departmental impacts.

·       Partner with the Executive Director to ensure Development Services technology priorities support department strategy, donor experience, staff effectiveness, and operational continuity.

·       Manage the Constituent Records Management team as well as the Business System analyst role

CRM system administration (super user):

·       Serve as the department's primary internal super user for the CRM

·       Provide first-line troubleshooting for CRM issues raised by Development staff before escalating to the outsourced IT vendor

·       Work with the Executive Director of Development Services  and the Business Solution Analyst to coordinate with the vendor on infrastructure-level changes, upgrades, and escalated issues, ensuring leadership visibility and alignment on system risks, priorities, vendor accountability, and decisions with cross-departmental impact

·       Escalate infrastructure outages, vendor delays, major integration failures, security or compliance concerns, upgrade risks, or other system impacts requiring Executive Director prioritization or executive-level vendor engagement

·       Test and validate vendor-pushed updates or patches before they go live for department users

·       Maintain documentation of CRM data mapping, workflows, and internal processes

WeGive platform administration:

·       Oversee the administration (super user) of the WeGive checkout and donor portal, and marketing automation platform

·       Own the ongoing data integration between WeGive and the CRM, ensuring gift records, donor profile updates, and campaign/segment data flow accurately and reliably between systems

·       Troubleshoot sync failures and data discrepancies between platforms

·       Establish and enforce a clear "source of truth" standard for donor data across CRM and WeGive

Data hygiene, reporting & business solutions:

·       Oversee the department's Data Reporting & Business Solutions Analyst, ensuring recurring reports, dashboards, and ad hoc data requests are delivered accurately and on time

·       Lead requirements-gathering and process mapping for new reporting requests, system changes, or workflow improvements across Development teams

·       Conduct limited-scope data analysis to support fundraising strategy

·       Partner with Prospect Development and Donor Relations to ensure data structures support their reporting and operational needs

·       Oversee the departments data management for development by managing the constituent records management team. Building out ongoing data management protocols, building in appends and audits.

Data governance & departmental standards:

·       Oversee the maintenance of  data quality standards, definitions, and governance practices across CRM and WeGive (e.g., duplicate handling, gift record standards, retention policies)

·       Support compliance and security practices for donor data, including access control and gift processing data handling, in coordination with organizational IT/security policy

·       Provide training and documentation to Development staff on system use and data standards

QUALIFICATIONS

Required:

·       Annually affirm InterVarsity’s Statement of Faith

·       Bachelor’s degree in Business Administration, Data Management or Computer Science

·       5+ years of experience administering a CRM or donor database in a nonprofit or fundraising context

·       Experience building or troubleshooting reports and dashboards from donor/constituent data

·       Experience managing data hygiene maintenance programs and performing appends and data audits.

·       Strong working knowledge of data integration concepts between platforms (imports/exports, sync logic, troubleshooting data discrepancies)

·       Excellent ability to translate between technical systems work and the practical needs of fundraising, donor relations, and gift processing staff

·       Experience managing vendor relationships or working closely with outsourced IT/technical partners

Preferred:

·       Direct experience with Salesforce NPSP

·       Direct experience with a giving site/donor portal and/or marketing automation platform (WeGive or comparable)

·       Experience with business solutions analysis or requirements gathering for system/process changes

·       Supervisory or mentorship experience

·       Experience establishing data governance standards or documentation practices

·       Effective oral and written communication skills

·       Ability to handle confidential information

·       A working knowledge of current Microsoft Software applications (Outlook, Word, Excel, Access and PowerPoint) is preferred

·       Demonstrated ability and commitment to work in a diverse team environment

Benefits:

We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked.  Benefits include the following:

• 403(b) Retirement Savings Plan

• 403(b) matching contributions

• Dental insurance

• Employee assistance program

• Employee discounts

• Flexible work schedule

• Flexible spending accounts

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Professional development assistance

• Vision insurance