Director, Digital Operations

The Director, Digital Operations serves as the primary liaison between CNI Manufacturing and Corporate IT, ensuring technology solutions support operational excellence while aligning with enterprise standards for security, infrastructure, and governance. This role is responsible not only for leading manufacturing technology initiatives, but also for establishing the documentation, architecture, and operational knowledge necessary to support a reliable and scalable manufacturing technology environment. This is a hands-on leadership position requiring someone who is equally comfortable developing strategy, building relationships, documenting technology environments, leading projects, and rolling up their sleeves to solve operational technology challenges. Reporting to the Director of Infrastructure & Security, the Director partners with manufacturing leadership, corporate functions, vendors, and IT teams to modernize manufacturing systems while reducing operational risk and improving long-term supportability.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Business Services, Health, Infrastructure and Engineering, Mission Optimization, Technology and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
 

ESSENTIAL REQUIREMENTS

Must be able to pass a background check
 

Demonstrated ability to build trusted partnerships between business operations and Information Technology, serving as a strategic advisor and primary point of contact for technology initiatives.

Experience leading cross-functional technology projects from concept through implementation, balancing operational priorities with long-term strategic objectives.

Strong understanding of enterprise infrastructure, operational technology (OT), manufacturing systems, business applications, and systems integration.

Proven ability to document complex technology environments, develop architecture diagrams, process maps, and technical standards that improve operational resilience and reduce reliance on institutional knowledge.

Experience evaluating, implementing, and supporting enterprise and manufacturing technologies while ensuring alignment with cybersecurity, infrastructure, and governance standards.

Excellent communication, relationship-building, facilitation, and problem-solving skills with the ability to communicate effectively with executives, technical teams, vendors, and frontline operations.

Ability to lead strategically while remaining hands-on in support of critical operational initiatives and technology implementations.

Preferred: IT manufacturing, ERP experience, ITIL, Lean Six Sigma, cybersecurity, or enterprise architecture experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the following.  Other duties may be assigned.

Serves as the primary liaison between Manufacturing Operations and Corporate IT, ensuring technology solutions align with operational priorities.

Builds strong relationships with leadership to identify technology needs and recommend business-focused solutions.

Translates business requirements into technical solutions that improve efficiency, scalability, and user experience. and communicates these concepts to non-technical stakeholders.

Leads the documentation of applications, infrastructure, integrations, workflows, and operational technology supporting business operations.

Develops architecture diagrams, process maps, system inventories, and support documentation.

Documents relationships between manufacturing systems, JobBoss, Costpoint, network infrastructure, shop floor technology, and supporting applications.

Identifies technology risks created by undocumented systems and develops plans to reduce operational dependency on institutional knowledge.

Partners with Infrastructure, Security, and Applications teams to ensure manufacturing technology is fully represented within the enterprise architecture.

Leads manufacturing technology initiatives from concept through implementation.

Leads strategic initiatives including JobBoss optimization, Digital Shop Floor modernization, manufacturing telecommunications improvements, and future manufacturing technology evaluations.

Evaluates manufacturing software and technology solutions, making recommendations that balance business needs, security, cost, and long-term sustainability.

Coordinates vendors, IT teams, and business stakeholders to ensure successful delivery of manufacturing technology initiatives.

Provides onsite technical leadership and diagnostic support for manufacturing technology issues.

Assists with implementation, testing, deployment, and drives user adoption of new technologies.

Supports enterprise initiatives outside manufacturing as business priorities require.

EDUCATION AND EXPERIENCE

Bachelor's degree in technology or related field and a minimum of ten (10) years of relevant experience, or equivalent combination of education/experience.   

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel.  Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise. 

EOE including Disability/Vet
 

The estimated pay range for this role is $145,000 to $150,000, with the final offer contingent on location, skillset, and experience.  

CNI offers a comprehensive benefits package that includes:

• Medical

• Dental

• Vision

• 401(k)

• Family Planning/Fertility Assistance

• STD/LTD/Basic Life/AD&D

• Legal-Aid Program

• Employee Assistance Program (EAP)

• Paid Time Off (PTO) 

• Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).