Director I Software Engineering (Claims Engineering)

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!

Position Summary:

The Director I Software Engineering will build and manage highly motivated, high-performing software engineering teams to support various business and technology areas. Key responsibilities include hiring, mentoring, and motivating staff, driving budgeting, and planning, and collaborating with product managers to estimate effort, prioritize the roadmap, and deliver high-quality applications. The role involves designing robust, modular, and scalable systems, leading teams hands-on to implement new features, and ensuring systems are secure, compliant, and up to date. The director will monitor key performance metrics, make data-driven decisions to optimize operations, and identify opportunities for system and process improvements. They will leverage CI/CD and process optimization to improve time to market, stay current with industry trends, and drive the adoption of best practices. Additionally, the director will assist in developing the technical vision, strategy, and innovation for Mercury’s application systems and communicate with executive leadership to represent the engineering organization and its vision.         

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$118,078 to $330,661 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$118,078 to $330,661 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$118,078 to $330,661 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $201,933 to $280,462

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Essential Job Functions: 

• Build and manage highly motivated, high-performing software engineering team(s) by hiring strong talent, mentoring, and motivating the staff to support many related business/technology areas, fostering a culture of continuous improvement, innovation, and excellence.
• Drive budgeting and planning for their area of responsibility.
• Collaborate with product managers to estimate effort, prioritize the roadmap, plan, and deliver prioritized roadmap items to achieve desired outcomes.
• Review and translate product requirements into robust designs to ensure high-quality applications that are modular, configurable, maximize reuse, are fast, effective, user-friendly, secure, compliant, scalable, maintainable, and deliver desired outcomes.
• Lead the team(s) hands-on to deliver new or improved features, addressing any impediments in implementing a high-quality solution that delivers desired outcomes.
• Collaborate with other teams and stakeholders as necessary to ensure an overall successful delivery of the intended functionality. Review product requirements, design, and code to ensure the best quality and adherence to best practices.
• Ensure that all application system(s) in their area of responsibility are secure, compliant, performing per expectations, and up to date on the tech stack.
• Monitor and report on key performance metrics, making data-driven decisions to optimize engineering operations.
• Identify opportunities for system and process improvements.
• Drive the implementation of new features, large refactors/migrations, as well as process changes.
• Leverage CI/CD and process optimization to improve time to market.
• Stay up to date with the latest industry trends and technologies and drive the adoption of best practices within the team.
• Assist in developing and driving the technical vision, strategy, and innovation for Mercury’s application systems.
• Assist in communicating with executive leadership to represent the engineering organization and its vision.

Education: 

Minimum:

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other related fields Or equivalent combination of education and experience.

Preferred: 

• Master’s Degree in Computer Science 

Experience:

Minimum:

• 10+ years of Software engineering experience with 7+ year’s experience, leading and managing staff and 2+ year’s experience managing large teams.       

Preferred:

• Proven experience leading large-scale Claims technology organizations through growth, modernization, and complex transformation initiatives.

• Deep expertise in Guidewire, Claims Center, and the insurance domain, with the ability to balance operational stability with strategic platform evolution.

• Demonstrated success defining and executing Claims technology strategy, including evaluating and leading build-out or migration to cloud-based solutions.                 

Knowledge and Skills:

Minimum:    

• Proficient in building and managing multiple small/medium-sized, highly motivated, high-performing software engineering team(s) by hiring strong talent, mentoring, and motivating staff.
• Proficient in hiring and developing strong next-level managers and leaders.
• Proficient in project management tasks like estimating, planning, executing, tracking, and reporting progress.
• Proficient in leading multiple engineering teams to deliver high-quality product solutions per roadmap on different technology stacks like mobile, web, backend, data, etc.
• Experienced in designing and implementing high-quality, complex, high-volume distributed application systems that are modular, configurable, maximize reuse, are fast, effective, user-friendly, secure, compliant, scalable, and maintainable.
• Proficient in leveraging technologies like APIs, messaging, data streaming, workflow, integration frameworks, microservices, containers, and cloud computing to implement best-in-class solutions.
• Maximizing use of open-source libraries where possible.
• Experienced in leveraging DevSecOps to improve engineering efficiency.
• Proficient in leveraging analytics data and experimentation to design and implement or improve systems to be fast, scalable, and effective.
• Experienced in driving transformative initiatives like digital transformation, omni-channel system implementation, legacy system migration, cloud transformation, system optimization & modernization, product & services development, AI/ML adoption.
• Excellent written and verbal communication skills and the ability to articulate complex technical concepts to non-technical stakeholders.
• Excellent ability to collaborate and influence cross-functional teams and stakeholders across multiple areas to address impediments and deliver desired results.
• Proficient in championing operational excellence and best practices with a focus on quality, performance, scalability, maintainability, and observability.
• Experienced in driving technical strategy, vision, and innovation for multiple functional/technology areas.             

Preferred: 

• Experience in building software for P&C Insurance Business.

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

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We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Mercury is committed to working with and providing reasonable accommodations for qualified individuals with disabilities who need assistance with the application and/or employment consideration process. If you require an accommodation, you may contact us by sending an e-mail to [email protected]. Please include your name, contact information, and a description of your requested accommodation in your message.