The Director, Insights & Analytics plays a critical role in advancing Highwire’s data-driven approach to strategic communications and digital marketing. This role is responsible for transforming research, measurement, and analytics into actionable insights that help clients make informed decisions and demonstrate business impact.
Working across our B2B technology, financial services, professional services, and healthcare client portfolio, this role partners closely with client-facing teams and agency leaders to develop measurement strategies, uncover meaningful insights, and strengthen campaign performance. The ideal candidate is equally comfortable analyzing data, conducting research, building measurement frameworks, and presenting strategic recommendations to communications and marketing leaders.
This role offers the opportunity to contribute to the growth of a best-in-class insights capability at Highwire, working at the intersection of data, research, and storytelling to drive meaningful impact for clients.
Key Responsibilities- Lead the development and execution of measurement and insights strategies across client programs, ensuring alignment with business objectives.
- Analyze and interpret data across earned media, social media, web analytics, and other platforms to identify trends, opportunities, and actionable recommendations.
- Conduct secondary research and synthesize findings into clear insights, strategic recommendations, and compelling client narratives.
- Partner with account strategic communications, creative, social, content, and digital teams to integrate insights into campaign strategy and execution.
- Build and maintain agency measurement frameworks, methodologies, and proprietary datasets.
- Develop reports, dashboards, and presentations that communicate performance metrics, KPIs, ROI, and campaign impact.
- Serve as a client-facing insights expert, translating complex methodologies and findings into accessible recommendations.
- Stay current on emerging analytics, measurement, research, and AI-driven methodologies to enhance agency capabilities.
- Support internal data literacy through training, knowledge sharing, and best practice development.
- Mentor junior team members as the insights function continues to grow.
- Bachelor’s degree or equivalent professional experience in analytics, insights, research, measurement, or a related field.
- 7+ years of experience in measurement, analytics, research, or insights roles, within a communications, PR, or marketing agency environment.
- Experience in B2B communications across technology, cybersecurity, healthcare, financial services, or professional services sectors preferred.
- Proven ability to translate complex data and research into actionable insights and strategic recommendations.
- Strong experience with secondary research, measurement frameworks, and analytics platforms.
- Excellent writing and presentation skills with the ability to communicate insights clearly to client and internal audiences.
- Experience developing dashboards, reports, and performance measurement frameworks.
- Strong proficiency in Excel and PowerPoint.
- Ability to translate business challenges into research questions and measurement strategies.
- Experience collaborating across client services, digital, creative, and data teams.
- Familiarity with data analytics technology stacks; exposure to AI/ML for deeper insights
- Experience mentoring junior team members is preferred
The salary range for this position is $110,000 to $135,000, with the final offer based on a combination of factors, including education, relevant experience, skills, prior training, internal equity, and local geographic market data. This role also includes a competitive benefits package with medical, dental, and vision coverage, 401(k) matching, generous paid time off, and additional perks designed to support your overall well-being and growth. #LI-Remote
About Highwire
Highwire is a strategic marketing communications agency at the intersection of innovation and industry. We partner with ambitious companies and established brands to navigate complexity, lead markets, and grow with purpose. With integrated expertise in strategic marketing and communications, corporate reputation, creative, and insights, we cut through the noise to deliver bold ideas and measurable impact across B2B technology, healthcare, cybersecurity, energy, professional and financial services, and more.
At Highwire, we believe that storytelling fuels transformation. We know that the most impactful stories represent all voices and perspectives. As a values-driven agency, we foster an inclusive environment where everyone—regardless of age, race/ethnicity, size, shape, gender identity, sexual orientation, religion and different abilities–can feel safe, celebrated and worthy.
We ensure that every Highwire Walker has the requisite support to soar in their careers. Our commitment to diversity, inclusion and belonging is foundational and embedded in our business and culture. We aspire to change our industry and build a better future for all.
Our people-first culture is driven by four core values:
- Team Empowerment
- Growth Mindset
- Inclusion Always
- Fierce Distinction
We’re looking for individuals with big ideas, strong opinions, and the energy to bring them to life. If you thrive in an environment that values personal accountability, high standards, and boundless motivation, this is the opportunity for you. Be part of our award-winning culture and contribute to an exciting and growing business where you can make a real impact.
Highwire. Above all.
Our people-first culture is reflected in the meaningful benefits, flexibility, and support we offer:
- Competitive salary with merit-based opportunities for growth
- Flexible hybrid work model tailored to your schedule and lifestyle
- Generous vacation policy, including extended summer and winter breaks
- Early log-off on Fridays through our Empower Hours program
- 401(k) plan with employer matching
- Comprehensive medical, dental, and vision coverage, plus FSA options
- Paid parental leave benefits
- Commuter benefits
- Annual Growth Mindset stipend for books, events, or learning experiences
- Monthly technology reimbursement
- Wellness benefit program for mental and physical health
- 501c3 donation matching program
- Mentorship and ongoing professional development opportunities
- Monthly recognition and team celebrations
- Employee referral and new business referral bonuses
- Quarterly Highwire events and team gatherings
- Dog-friendly office environment
- A supportive, inclusive, and collaborative workplace where you can grow and do your best work
Location & Work Environment
Highwire offers both remote and hybrid work options, depending on where you live.
Hybrid: Candidates located within commuting distance of our New York, NY or San Francisco, CA offices follow a hybrid schedule, with three in-office days per week.
Remote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C..
Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire.
Join the Highwire team
If you’re inspired by the opportunity to shape meaningful stories and grow alongside a team that values innovation, accountability, and inclusion, apply below to start the conversation.
Please note: This posting may be used to build our talent pipeline, connect with top professionals in the industry, or extend reach across multiple locations. We welcome all interested candidates to apply and explore opportunities at Highwire!
Highwire (teamhighwire.com) Chicago, Illinois, USA Office
10 W Hubbard St, Chicago, Illinois, United States, 60654
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