Director, Major Loss WC Claims

AmTrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Major Loss Claims Director in the Worker's Compensation claims department.

With more than 7,000 employees worldwide, AmTrust is recognized as one of the largest private companies in the U.S. and the third-largest writer of workers’ compensation insurance nationally. Rated “A-” (Excellent) by AM Best, we are committed to delivering innovative insurance solutions, superior claims handling, and exceptional customer service. Our entrepreneurial culture and focus on sustainability drive us to provide flexible, customized coverage options for over 400 classes of business.

The ideal candidate will work on a hybrid basis in our Alpharetta, Maitland, Boca Raton, or Dallas offices. 

• Manage a team of 4-8 Major Loss claim adjusters.
• Responsible for the direct supervision of a Major Loss claim unit, handing the most complex workers compensation claims.
• Large Loss/Major Case/Complex Claim experience.
• Ability to manage a diverse group of adjusters located in multiple locations, many remote.
• Regional jurisdictional expertise.
• Lead, develop, and manage a high-level claim team.
• Create an environment that ensures accountability, training, and development.
• Ability to mentor, train, and be a leader within the organization.
• Strong communication skills with ability to present to senior leadership.
• Responsible for quality of work performed by the team including, accuracy, completeness, timeliness and compliance with policies and procedures, and quality of claim data.
• Ensures the goals and strategies of the Claims Team align with the mission and vision of the division and organization.
• Ensures compliance with the company’s claim management best practices, performance standards, policies and procedures focusing on customer needs and expectations.
• Investigates, analyzes, and introduces process improvements and procedures to enhance workflow to improve the overall quality and efficiency of the team.
• Provides leadership and career development to all staff levels to support organization succession planning.
• Ensures team is effective and producing quality operational results by managing individual performance.

• 7-10+ years of Workers Compensation claim handing experience.
• Ability to manage highly technical claim staff.
• Preferred candidates will have experience managing and overseeing claims specific to the Pennsylvania and New Jersey jurisdictions.
• Ability to mentor, train, and be a leader within the organization.
• Ability to provide claim oversight and direction on complex claim issues.
• Strong communication skills with ability to present to senior leadership.
• Knowledge source for adjusters.
• Ability to develop reports, metrics, and process improvement plans.
• Knowledge of Department of Insurance (DOI), NCCI, ICA rules and regulations. Analyze, interpret, and apply laws, rules and regulations pertaining to workers’ compensation.
• Ability to manage organizational change; to involve and influence others to accept new ideas or innovative approaches; to lead in a team-based organization.
• Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.

Education:

• CPCU, AIC designation, adjuster licensing program or other industry training programs a plus.
• BS/BA college degree preferred. The knowledge and skill levels acquired through undergraduate level studies especially in the areas of business administration, finance, management, or marketing. Full time work experience in workers' compensation claim adjudication or related field, on a year for year basis will substitute for a degree

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.