Director of Operations | Naperville, Illinois

Director of Operations | Naperville, Illinois

About the Organization

Forrest Behavioral Health is a growing behavioral health treatment organization serving individuals with substance use disorders, mental health conditions, and co-occurring diagnoses.

As the organization continues to expand, Forrest Behavioral Health is preparing to open its newest Illinois location in Naperville. The organization is focused on creating treatment environments where strong clinical care, thoughtful operations, accountability, and a positive patient and employee experience work together.

The Opportunity

We are seeking a hands-on Director of Operations to lead the day-to-day operations of Forrest Behavioral Health Illinois South, our newest location in Naperville, Illinois.

This is a highly involved facility leadership position for someone who understands the operational realities of behavioral healthcare and is comfortable stepping into different areas of the program as needs arise.

The Director of Operations will have direct responsibility for several functions central to the patient experience and facility performance, including intakes, staffing and scheduling, utilization review coordination, admissions, discharges, and AMA situations.

As part of a new location, this individual will also play an important role in establishing strong operational practices, supporting the team, and helping ensure Forrest's existing operating model is implemented consistently from the start.

This is not a behind-the-desk management role. The person in this position will be expected to understand what is happening throughout the facility, identify problems early, support the team, and step in when necessary to keep operations moving.

Who Thrives Here

The strongest fit is someone who genuinely cares about recovery and behavioral healthcare and brings energy, accountability, and a willingness to work alongside the team.

You understand that strong facility operations require attention to both people and performance. You can hold employees accountable while maintaining a positive culture, communicate effectively across admissions and clinical teams, and recognize operational problems before they become larger issues.

You are also comfortable getting into the details. Whether the need involves an intake, staffing challenge, utilization review issue, difficult discharge, referral relationship, or patient experience concern, you are willing to get involved and help find a solution.

This is an opportunity for someone with directly relevant behavioral health experience who wants meaningful ownership of a facility's day-to-day success and the opportunity to help establish and grow a new location.

What You'll Do

• Lead the day-to-day operational functions of the Naperville facility
  
• Conduct the majority of patient intakes and help ensure a smooth transition into treatment
  
• Maintain direct responsibility for facility staffing and scheduling
  
• Manage and coordinate utilization review activities
  
• Maintain operational oversight of admissions, discharges, and AMA situations
  
• Communicate closely with admissions, clinical, and other facility team members
  
• Develop and maintain productive relationships with referral sources and facility partners
  
• Identify operational problems early and implement practical solutions
  
• Step into different areas of facility operations when additional support is needed
  
• Establish clear expectations and help hold staff accountable while contributing to a positive workplace culture
  
• Support census, patient retention, and the overall patient experience
  
• Help ensure consistent execution of organizational policies, workflows, and operational expectations
  
• Partner with organizational leadership on facility performance and improvement initiatives
  
• Support the successful establishment and continued growth of Forrest Behavioral Health Illinois South