Leads operational excellence across approximately 40 restaurant locations in multiple states. Oversees service execution, P&L management, budgeting, forecasting, team development, performance analysis, continuous improvement, and strategic initiatives. Mentors general managers, improves productivity and profitability, supports product commercialization, and ensures consistent quality, service, cleanliness, and teamwork standards across locations.
Job Summary & Responsibilities
Position Summary:
Under direction of the Chief Operating Officer, this position will be responsible for identifying and assisting in the execution of major operational and strategic initiatives to drive business process documentation, process vetting and testing, continuous improvement and project management. Projects can include new product commercialization, simplifying operations and improving restaurant profitability.
This position will engage constructively and cross functionally with all members of senior management team to complete projects and initiatives that help the company achieve its short and long-term strategic initiatives and financial goals. The person in this position must be self-motivated, collaborative with high-level communication skills. Principal
Duties & Responsibilities:
* Responsible for the operational excellence of approximately 40 locations over multiple states
* Provides leadership in operations, service execution and P&L management
* Provides support and mentorship to general managers and builds performing teams
* Analyzes store performance and strategizes with general managers on increasing productivity and optimize performance where needed
* Strategic planning including guest and team satisfaction initiatives, innovative implementations, budgeting, forecasting * Provides ke
y insights to maintain the highest level of operational effectiveness
* Ensures cultural touchpoints (Quality, Service, Cleanliness, Teamwork) are evident in day-to-day operations at each location
Preferred QualificationsEducation/Work Experience:
* A bachelor's degree preferred.
* Computer literacy and financial management experience
* Experience in a multi-unit leadership role in the restaurant industry
Knowledge, Skills, & Abilities:
* Experience developing and leading teams and indirect reporting relationships, in the areas of continuous improvement and performance excellence.
* Demonstrated ability to provide teams with clear direction.
* Superior communication skills to influence, motivate, and manage diverse groups.
* Strong and effective written, verbal and presentation skills. .
* Facilitation skills to help teams solve problems, devise solutions, build teamwork.
* Strong business acumen and understanding of various business disciplines (finance, operations, technical, administrative, etc.).
* Willingness to travel extensively
ADA Requirements/Working Conditions:
* Work is performed primarily in a restaurant environment with home office setting
* While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see.
* Occasionally may be required to lift moderately heavy objects (up to 10 pounds) during the course of the workday
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company is an equal opportunity employer and will provide reasonable accommodations to the employee to perform the essential functions of the position.
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