Director Partner Operations

In this hybrid role based at our Chicago Headquarters, you will lead the development, execution, and optimization of Alliant Credit Union's partnership operations program. Oversee partner onboarding and ongoing operations and close collaboration across departments to deliver innovative partner solutions. Ensure operational excellence, partner satisfaction, and measurable outcomes that align with Alliant's growth objectives in the partner space.
Essential Responsibilities

• Develop programmatic support of partners from onboarding and launch through to ongoing operations.
• Design, develop, and manage project plans in a complex, dynamic environment, revising as needed to meet changing requirements.
• Assist with transitioning newly-won business from the business development team to vertical business units.
• Support and manage discovery, ideation, and product solutioning with partners.
• Drive opportunities to closure with legal, finance, and product counterparts.
• Oversee product implementation and maintain a feedback loop for enhancements.
• Develop and maintain relationships with partners, understanding their needs and provide solutions to enhance their experience.
• Establish KPIs and monitor and analyze partnership performance metrics, identify opportunities for growth and make data-driven recommendations.
• Provide regular reports and insights to executive leadership on partnership performance.
• Manage and resolve any issues or escalations from partners in a timely and effective manner.
• Ensure compliance with legal and regulatory requirements in partnership arrangements.
• Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem-resolution decisions.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Education
Minimum - 4 Year Bachelors Degree in Business, Marketing, Finance or related
Preferred - Graduate Degree in Business, Marketing, Finance or related
Years of Experience
Miniumum - 10 Years of Program management, partnerships, operations or strategic roles or related
Minimum - 3 Years of People Management
In Lieu of Education
12 Years of Program management, partnerships, operations or strategic roles including people management
Compensation & Benefits:
Typical hiring range: $149,700.00 to $256,700.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.
Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.