Director of Performance Analytics - Global Specialty

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Data Science & Analytics Performance Analytics group is seeking a Director to shape and drive the vision and strategy for data and performance analytics in Global Specialty.  This role will lead a team to cultivate the culture of data-driven decision-making, accountability, and active measurement of strategic growth, productivity and efficiency initiatives.  

As a leader on the global Specialty Performance Analytics team, this position will lead a small team of 4 to create innovative solutions, understand trends, and develop actionable insights for the organization.  This role is highly visible within Data Science and to business segment leadership, requiring both a mastery of detailed business analysis and the ability to clearly communicate to higher levels of the organization. As an expert resource for business segment executives, this leader will monitor trends within various lines of business (Financial Lines, Primary & Excess Casualty, Property, Commercial Auto, Inland & Ocean Marine, Environmental, Bond, Livestock, Energy, Credit & Political Risk) reporting findings to the leaders of Global Specialty.   The role will require strategic planning and the development of a high performing team. 

Essential to success will be the ability to build strong, trusted relationships with Product, Actuarial, Claims, Finance, Strategy and Enterprise Data Services. The candidate must effectively communicate technical data and analytic results to a diverse audience and be a proven leader and strategic thinker.
This leader will also hold the responsibility of partnering with Transformation & Chief Operating Office to identify areas of opportunity, contribute to initiative analytic development, and support the implementation of innovative analytic solutions that enhance performance and operational efficiency.

The ideal candidate… 

• Has Global Specialty business domain knowledge
• Has foundational knowledge of insurance products, claims coverage, actuarial concepts and common KPI’s  
• Influence without authority
• Challenges status quo, asks probing questions to get key information from business partners, builds strong partnerships, and helps lift the analytical capabilities of the organization 
• Is adept at guiding and coaching teammates toward achieving superior results 
• Is solution oriented and driven to investigate problems, good with ambiguity
• Is curious, collaborative, and eager to learn new things
• Has working knowledge of analytical, visualization, data manipulation and reporting tools  
• Has business analytics skills and can translate the story to business partners
• Can quickly gain knowledge of the GS business from both Underwriting and Operational perspectives 

 Responsibilities 

• Strategic Planning; building and management of Performance Analytics Roadmap
• Maturing internal Operational Routines and ceremonies; while fostering collaboration
• Managing a team of 4
• Build analytical frameworks, including dataset creation/enhancement, tooling, and automation to enable deeper and faster analytical delivery  
• Create and enhance performance and process metrics, leveraging a deep understanding of end-to-end performance of critical process and business objectives 
• Perform intermediate level analytics, including but not limited to correlation, regression, external influences, and leading & lagging indicators to understand emerging trends, identify root causes, and drive meaningful improvement 
• Synthesize and translate results into a compelling narrative to explain complex analytical work and associated recommendations to business senior leadership 
• Build trusted partnerships with key stakeholders and senior business leaders and developing ongoing business insights
• Support Underwriting strategies to improve operational results and address emerging trends 
• Develop an understanding of GS data assets, combining data from multiple disparate sources as required 
• Create and refine performance analytic tools for PA team usage 
• Respond to ad-hoc project and analytic requests and data queries and assign to team as appropriate 

This role will have a Hybrid work schedule, with the expectation of working in an office (Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday). 

Qualifications 
• 5+ years of data analysis experience including identifying patterns in data and root cause behind perceived trends and anomalies using analytical and data visualization tools (e.g. Excel, Tableau)
• 2+ years’ experience leading, guiding, coaching, teaching and influencing an analytics team to deliver on team goals and responsibilities. 
• 2+ years’ experience building working relationships with business partners and bring groups together to solve problems; consultative mindset
• Creative problem solving and curious mindset with a passion for delivering outcomes 
• Strong analytical experience 
• Effective written, verbal communication and story-telling skills 
• Knowledge of data warehousing / relational database concepts and foundational experience with SQL 
• Foundational knowledge of insurance products, coverages, common metrics, & actuarial concepts 
• Ability and desire to learn GS business products, systems, processes and procedures  
• Creative, innovative and a critical thinker – thinks “out of the box” and considers new ways of analyzing data  
• Adept at researching and independently learning about new subject areas 

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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