Greet donors, process and track donations, sort/load/unload items, maintain a clean donation area, assist with production processes, and provide donor guidance. Requires lifting, standing, and working outdoors as needed.
Job Summary & Responsibilities
Donation Processing Associate
Location: Rockford, IL
Pay: $15.00 per hour
Job Type: Part-time
Schedule: 24 hours per week, including evenings, weekends, and holidays as scheduled]
Benefits:
- Paid vacation, sick time, and holidays, prorated by scheduled hours
- Optional voluntary life insurance
- 403(b) retirement savings plan
- Access to additional voluntary benefit options
- Employer funded pension plan for eligible employees
About the Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.
What You’ll Do
- Provide exceptional donor service by greeting donors and offering assistance
- Process and track donations accurately
- Maintain a clean and well-organized donation area
- Sort, load, and unload Salvation Army trucks per center policy
- Power sort donations as they arrive (where applicable)
- Support production processes as needed
- Safeguard all donated materials and assigned equipment
- Report any complaints, damage, or injuries occurring in the donation area
- Guide donors on acceptable materials and provide information about pickup services for heavy items
Training Provided
- Paid training donation process, production standards, and store procedures
- Ongoing coaching and support from store leadership
- Opportunity to build retail and customer service skills
Why Join Us
- Mission-driven work that supports programs in your community
- On-the-job training
- Team-oriented environment
- Employee Discount, Employee Assistance Program, and more!
Preferred Qualifications
Qualifications-
Required
- High School Diploma or currently pursuing
- Strong English communication skills for donor and team interactions
- Basic computer skills and ability to learn new systems
- Basic math skills
- Ability to pass pre-employment background check
- Must be available for a flexible schedule including weekends, holidays and evenings
Physical Requirements
- Ability to regularly lift and move up to 50 pounds
- Occasionally lift and move up to 100 pounds
- Stand for extended periods
- Walk, reach, climb, balance, stoop, kneel, and crouch as needed
- Work in various weather conditions (outdoor exposure)
What Success Looks Like
- Positive donor feedback
- Clean and organized donation area
- Meeting daily production goals
- Strong team collaboration
- Reliable attendance and punctuality
- Accurate donation tracking and receipting
The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.
Similar Jobs
Professional Services • Social Impact
Greet donors and provide customer service; process, track, sort, load/unload and power-sort donations; maintain a clean donation area; support production processes; guide donors on acceptable items and pickups; safeguard donated materials and report complaints, damage, or injuries.
Professional Services • Social Impact
Greet donors, process and track donations, sort and move donated items, maintain a clean donation area, assist with loading/unloading and production tasks, and provide donor guidance while meeting daily production and service goals.
Professional Services • Social Impact
As a Donation Processing Associate, you greet and assist donors, process donations, maintain a clean area, sort items, and provide customer service while supporting community programs.
Top Skills:
Basic Computer Skills
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