Elan Sr. Technology Relationship Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Elan Strategy and Integration team within U.S. Bank’s, Payments: Consumer and Small Business division has three functions: Partner Integrations, CRM (Salesforce) Enablement, API Product Management. In this exciting opportunity you will be an integral part of the Partner Integrations team ensuring our Financial Institutions are successfully set-up to connect to U.S. Bank and their successful implementation of Connectivity Solutions (SSO,APIs, SDKs, File set-ups)  that enhance the cardmember experience that differentiates our B2B partners from their competitors. We are seeking a detail-oriented and client-focused Partner Integration Implementation Manager to lead and coordinate technical onboarding projects between Elan and our partner Financial Institutions partners. In this role, you will manage the full implementation lifecycle of data exchanges (batch files), Single Sign-On (SSO), and various credit card payment API integrations, working directly with both our Elan partners (financial institutions) and their 3rd party digital providers.

This is a dynamic, cross-functional role that requires strong communication skills, a knack for translating technical requirements, and the ability to manage multiple projects simultaneously. If you enjoy interacting with B2B customers, following procedures, conducting repeatable activities, talking about technology, and able to navigate curve balls this is the role for you.

Key Responsibilities:

• Project Coordination & Execution:
  • Lead end-to-end implementation of technical integrations including:
    • Batch file data exchange setup
    • Single Sign-On (SSO) integrations
    • Credit card payment API implementations
  • Act as the primary point of contact for assigned projects, managing communications between U.S. Bank/Elan, Financial Institutions, and third-party providers (e.g., Fiserv, FIS, Alkami, Candescent).
  • Maintain accurate and up-to-date project tracking using Salesforce.

• Customer Communication & Relationship Management:
  • Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule.
  • Explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders.
  • Maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions.

• Project Oversight:
  • Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly.
  • Coordinate internal and external meetings, document outcomes, and track next steps.
• Stakeholder Alignment & Reporting
  • Provide regular status updates and executive summaries to internal stakeholders, including leadership, product, and compliance teams.
  • Facilitate alignment between business goals and technical implementation strategies.
  • Provide feedback on Partner and 3rd Party Vendor integration readiness

• Technical Documentation & Knowledge Transfer
  • Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides.
  • Conduct knowledge transfer sessions with internal support and operations teams post-implementation.

• Post-Implementation Support & Optimization
  • Monitor integration performance post-launch and coordinate with partners to resolve any issues.
  • Identify opportunities for optimization and scalability in existing integrations.

• Change Management
  • Support change management efforts related to new integration processes or tools.
  • Train internal teams and partners on updated workflows and systems.

• Continuous Improvement
  • Identify opportunities to improve internal implementation processes and partner experience.
  • Collaborate with cross-functional teams on process improvement initiatives.

• Training & Coaching
  • Training implementation managers on the team on routines and best practices
  • Develop best practices for implementation managers and
• Risk Management & Compliance
  • Identify and mitigate risks associated with partner integrations, including data security, regulatory compliance, and operational continuity.
  • Ensure all integrations comply with internal policies, industry standards, and regulatory requirements (e.g., PCI DSS, FFIEC).

Basic Qualifications

• Bachelor’s degree or equivalent relevant experience
•  8+ years of experience in technology relationship management, technical account management, or similar roles within the financial services, payments, or related industry

Preferred Qualifications

• client-facing B2B roles, preferably in a technology or financial services environment
• Demonstrated ability to manage multiple projects and deadlines simultaneously
• Experience communicating technical topics clearly and tactfully via phone, email, and in meetings to audiences without technical aptitude
• Comfortable managing client and vendor relationships
• Clear, confident communicator with strong listening skills
• Patient, diplomatic, and solution-oriented
• Proactive in follow-up and problem resolution
• Technically curious and process-minded
• Excellent analytical, problem-solving, organizational skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Aptitude for learning new systems, software, and integration methods
• Experience initiating or participating in process improvement initiatives
• Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files, etc.)
• Experience with Salesforce or similar CRM/project tracking tools
• Experience working with third-party digital banking platforms (Fiserv, FIS, Alkami, Candescent, etc.)
• Credit card payments and/or credit card partner management experience
• Train internal teams and partners on updated workflows and systems.
• Support change management efforts related to new integration processes or tools.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.