QA Engineer

| Chicago | Hybrid
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About Tock

Tock is the only all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe. 

Tock’s explosive growth:

  • Awarded Fast Company's "Most Innovative Companies" for 2021
  • Awarded Built In’s “2021 Best Places to Work”
  • Awarded America’s Hottest Brands of 2020 by AdAge 
  • Announced an exclusive partnership and integration with Chase Pay & Ultimate Rewards and WineDirect
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more
  • Named one of 2019's 50 Startups to Watch

About the position

We’re looking for a QA Engineer to join our team to help build fast, easy and beautiful tools for thousands of restaurants. As a QA Engineer, you will work directly with the product designers, software engineers, and support engineers in the team to test the product; develop and maintain test cases. You will bring to the team industry best practices around functional, and regression testing and ensure high-quality and high-velocity product launches.

People who do well on this team are self-motivated with a passion for the problems we’re out to solve and how technology can help. We look for individuals with a deep knowledge of quality assurance methodologies and those who are ready to champion our web-based and mobile-first philosophy. Our team is pretty small and undergoing exponential growth, so there's a great opportunity for you to make a difference.

What we’re looking for

  • At least 3 years of experience as a QA Engineer. Understand all parts of a modern web-based application stack from Frontend, Backend to Production.
  • Has knowledge in various testing methodologies and best practices in the industry
  • Experience with Selenium (Java) and TestNG
  • A self-motivated individual who works well with little direction
  • Enjoys being part of a team that works and learns together
  • Has excellent written and verbal communication skills
  • Prefers to experiment and use data to drive decision making
  • Loves making and building things as part of a growing team

What you will be doing

  • You will review functional requirements with the Business/Operational team to ensure completeness and to remove any ambiguity.
  • You will collaborate with Business, Operations, Developers and Designers to develop effective testing strategies for the product.
  • You will build and maintain the test suites and ensure high-velocity, high-quality production pushes using manual tests.
  • You will build automated tests and analyze the results and determine if it’s a defect in the product or in the test code.
  • You will assist account management and support teams in reproducing customer issues.
  • You will manage and track product defects and provide reports to product leads.
  • You will adhere to all guidelines around handling PII and PCI data.
  • You will adhere to all guidelines around WCAG 2.1 AA for frontend facing applications.
  • You will be a generalist who will work on multiple products as needed, whether it is our customer-facing dashboard or guest-facing consumer site.
  • You will contribute to core team culture and contribute code to efforts across a fast-growing company.

What we offer

  • Competitive salary
  • Full benefits (medical, dental, vision), 401k
  • Paid time off
  • Paid parental leave

How to apply

Complete the short application below and submit a resume and cover letter. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MariaDBDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail
    • MailChimpEmail
    • SendGridEmail

Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

The best way I can describe it is “chill focus”. It’s much different than the kitchens I came up in. The best part about working here is the people. No one is here simply for a paycheck, but to be a part of something bigger. Everyone helps move the company forward while still being a great person.

The 8 foot dinosaur watching over us helps too.

Jeremy

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brian

Sales Development Executive Team Lead

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Senior District Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Director of Account Management

What are Tock Perks + Benefits

Tock Benefits Overview

Health insurance (medical, dental, vision) with 100% premium covered for you and your dependent children
Competitive salary
Flexible vacation and paid time off
401k + employer match
Paid parental leave
Long Term and Short Term Disability Coverage
Pre-tax commuter benefits
Fertility and Adoption Support
Tuition Reimbursement
Learning & Development Courses
Employee Discounts
Backup Child and Dependent Care
Employee Assistant Program
Basic Life Insurance & Supplemental Life Insurance
Flexible Spending Account
Dependent Care Flexible Savings Account
Benefits Guidance/Concierge Service
Sabbatical Leave
Nitro coffee on tap
Happy hours + company outings
Dog-friendly office

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Adult orthodontia coverage and more!
Vision insurance
Health insurance
Life insurance
Life insurance is equal to 60 times an employee's annual salary.
Team workouts
Mental health benefits
Fully paid access to Headspace; 24/7 access to an Employee Assistance Program; free virtual counseling through HealthJoy
Financial & Retirement
401(K)
401(K) matching
No vesting period for employer contributions
Company equity
Employee stock purchase plan
Charitable contribution matching
Effective 1/1/2022
Child Care & Parental Leave Benefits
Childcare benefits
Effective 1/1/2022
Generous parental leave
Family medical leave
Adoption Assistance
Effective 1/1/2022
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Effective 1/1/2022
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks

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