Opportunity & Impact
As customer implementation volume grows and individual projects become more technically complex, Redox needs a dedicated Technical Project Manager to own delivery of our most demanding integration projects end to end. This role sits between project execution and technical coordination, serving as the connective tissue between Engineering, Implementation, and Product on one side and customers and partners on the other. You'll translate technical requirements into execution plans, keep cross-functional teams aligned, and ensure projects launch on time, in scope, and on budget — while building the reporting and process rigor that lets the broader team scale.
Job Responsibilities:
Own end-to-end delivery of complex, technical implementation projects - including customer integrations, multi-system data-sharing use cases, and cross-team platform work - from kickoff through go-live.
Translate technical requirements and scope (as defined in the Statement of Work) into clear execution plans, timelines, and resourcing.
Serve as the primary point of coordination between Engineering/Implementation, Product, and customer-facing teams, ensuring accurate handoffs and shared understanding of scope, including potential expansion opportunities and their technical requirements.
Identify, track, and mitigate project risks; proactively resolve blockers and escalate when needed.
Manage and report on budget, billable hours, and project status to internal stakeholders and customers.
Own project documentation: SOWs and scope changes, issues logs, status reports, and time/invoice tracking.
Communicate clearly and consistently with stakeholders at all levels, setting and managing expectations proactively.
Continuously improve project management process and tooling; document lessons learned so other Redoxers can apply them to future projects.
Partner with Product and Engineering on requirements gathering and enhancement requests surfaced during delivery.
Required Skills & Experience:
3–6+ years of experience in technical or SaaS project management, with a track record of delivering complex projects on time and on budget.
Comfort working with APIs, data models, and integration workflows — you don't need to write code, but you understand how systems fit together.
Exceptional written and verbal communication skills, including with technical and non-technical stakeholders.
Strong risk identification, problem-solving, and decision-making skills.
Ability to manage multiple concurrent projects in a fast-paced, dynamic environment.
Preferred Skills & Experience:
Experience in healthcare data, health tech, or integration environments (FHIR, HL7, CCD, etc.).
Experience with EHR systems or other healthcare IT platforms.
PMP, PMI-ACP, or other relevant project management certification.
Experience leading projects in a startup, remote-first, or high-growth environment.
Specific Software Platform/Tools Required and/or Preferred:
Preferred: Asana, Salesforce, Jira/Atlassian, Omni, Vitally
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