Enterprise Truckload Logistics Specialist

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Position Summary

The Enterprise Truckload Operations Specialist is responsible for managing and growing relationships with key national customers for Priority1. This role focuses on customer retention, revenue growth, service optimization, and acting as the primary liaison between clients and internal teams to ensure high levels of customer satisfaction.

Key Responsibilities

• Manage and grow a portfolio of national and strategic customer accounts

• Serve as the primary point of contact for assigned accounts, ensuring strong client relationships

• Identify opportunities for upselling and cross-selling 3PL services, including warehousing, transportation, and value-added services

• Collaborate with operations, pricing, and customer service teams to deliver customized logistics solutions

• Monitor account performance, KPIs, and service-level agreements (SLAs)

• Conduct regular business reviews with customers to evaluate performance and identify improvement opportunities

• Resolve customer issues and escalate internally as needed to ensure timely resolution

• Support contract negotiations, renewals, and pricing discussions

• Maintain accurate account records, forecasts, and activity updates in CRM systems

• Stay informed on industry trends, customer needs, and competitive offerings

Required Qualifications

• Minimum of 2 years of experience in a National Account Manager, Account Manager, or similar role within a 3PL or logistics environment

• Proven experience managing large or multi-location customer accounts

• Strong understanding of logistics operations, including warehousing and transportation

• Excellent communication, presentation, and relationship-building skills

• Ability to analyze data and translate insights into actionable solutions

• Strong problem-solving and negotiation skills

• Proficiency with CRM systems and Microsoft Office applications

• Ability to travel as needed to support customer relationships

Preferred Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field

• Experience working with national retail, e-commerce, or manufacturing customers

• Familiarity with transportation management systems (TMS) and warehouse management systems (WMS)

Core Competencies

• Customer-focused mindset

• Strategic account management

• Cross-functional collaboration

• Time management and organization

• Results-driven and goal-oriented

Compensation

• $50K + Commission potential

• Medical Insurance with premiums paid at 100% for employees AND dependent

• Dental Insurance 100% paid for Employee

• Vision Insurance

• HSA with Employer Contributions

• Life Insurance

• Short Term Disability

• Long Term Disability

• 401(k) Plan

• Profit Sharing: Typical annual contribution of 15% of total eligible compensation

• Paid Holidays AND PTO

• Cancer, Critical Illness, and Accident Policies available

Physical Requirements:

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching.  Capability of sight and hearing required.  Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)