Supports a live Epic ClinDoc environment through daily ServiceNow ticket resolution, recurring upgrades, configuration troubleshooting, workflow optimization, documentation, and module enhancements. Collaborates with clinical, operational, and technical stakeholders while independently managing priorities in a remote sustainment engagement. Requires active Epic ClinDoc certification and at least three years of hands-on experience.
This is a remote position.
Epic ClinDoc Analyst
- Start Date: ASAP
- Duration: Contract (Through March 31, 2027, Extension Possible)
- Daily Working Hours: Full-Time
- Travel: Remote
- Time Zone: 1.5 hours ahead of EST time zone
- Work authorization: Must be eligible to work in the U.S. without company sponsorship
- No Third Parties Please
Project Scope
We are seeking an Epic ClinDoc Analyst to support a post-live healthcare organization currently in the optimization phase of their Epic journey. This role will manage day-to-day ServiceNow ticket resolution, support recurring Epic upgrades, and contribute to ongoing module enhancements as the organization transitions from optimization into sustainment.
Position Summary
The Epic ClinDoc Analyst will serve as a hands-on support and optimization resource for a live Epic environment. This individual will work through ServiceNow tickets on a daily basis, support Epic upgrades occurring every 3–4 months, and contribute to quality of life improvements and module enhancements across the ClinDoc environment. The ideal candidate is an experienced Epic ClinDoc analyst who can work independently in a remote setting, manage competing priorities, and deliver consistent, high-quality support in a sustainment-focused engagement.
Key Responsibilities
- Manage and resolve daily Epic ClinDoc ServiceNow tickets in a timely and thorough manner.
- Support Epic upgrades occurring every 3–4 months including testing, validation, and documentation.
- Contribute to optimization and quality of life improvements across the Epic ClinDoc environment.
- Support module enhancement initiatives as the organization transitions from optimization into sustainment.
- Analyze and troubleshoot Epic ClinDoc configuration issues and workflow gaps.
- Document issue resolutions, configuration decisions, and enhancement outcomes.
- Collaborate with clinical, operational, and technical stakeholders to address documentation workflow needs.
- Identify opportunities for ongoing improvement within the ClinDoc environment.
Qualifications
- Active Epic ClinDoc certification required.
- 3+ years of hands-on Epic ClinDoc analyst experience.
- Experience supporting a live Epic environment in an optimization or sustainment capacity.
- Familiarity with ServiceNow or comparable ticketing systems for issue tracking and resolution.
- Strong understanding of clinical documentation workflows across inpatient and ambulatory settings.
- Ability to work independently and manage multiple priorities in a fully remote environment.
- Must be eligible to work in the U.S. without sponsorship.
Preferred Qualifications
- Experience supporting Epic upgrades and module enhancements in a post-live environment.
- Background in Epic optimization and sustainment engagements.
- Familiarity with nursing documentation, order sets, and clinical decision support workflows.
- Experience working within a consulting or contract support capacity.
- Strong documentation and communication skills across clinical and technical audiences.
Ideal Candidate Profile
- Dependable Epic ClinDoc analyst who can hit the ground running in a live, ticket-driven environment.
- Detail-oriented and organized with a track record of thorough issue resolution and clean documentation.
- Self-starter who manages their workload independently without needing day-to-day direction.
- Collaborative team player who communicates clearly with both clinical and technical stakeholders.
- Brings consistency, technical depth, and professionalism to every engagement.
When working with Quoris as a consultant, you are eligible for competitive benefits including Health, Dental, Vision, 401k, and a great culture/working environment.
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