Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
- Experience managing and resolving production support tickets, including break-fix issues, troubleshooting, and user support requests.
- Certifications or experience in Financial Assistance and Estimates
- Proven ability to prioritize and work through ticket backlogs while maintaining service levels and stakeholder satisfaction.
- Experience identifying and implementing system enhancements and workflow optimizations to improve application performance and user experience.
- Strong analytical and problem-solving skills with the ability to independently resolve complex issues.
- Experience collaborating with operational, clinical, and technical stakeholders to support application stability and ongoing improvements.
- Experience supporting Epic application optimization initiatives and continuous improvement efforts.
- Hands-on experience with Epic upgrades, including planning, testing, validation, and post-upgrade support.
- Previous experience supporting large healthcare organizations in a production support environment.
- Ability to balance day-to-day operational support responsibilities while contributing to strategic optimization and upgrade projects.
The estimated base hourly rate range for this job will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron’s benefit plans, which include medical, dental and vision coverage, and other wellness programs. The rate range of information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Position LevelConsultantCountryUnited States of AmericaHuron Chicago, Illinois, USA Office
550 W. Van Buren Street, Chicago, IL, United States, 60607
Similar Jobs
What you need to know about the Chicago Tech Scene
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
