Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary
Zoro is looking for a highly organized, proactive Executive Assistant to join our team in Chicago. In this role, you’ll serve as a trusted business partner to our executives, providing steady, day-to-day support that keeps priorities clear and work moving.
This role requires a strong understanding of Zoro’s goals and values. You won’t just manage tasks — you’ll help protect leaders’ time, anticipate needs, and support the work that helps businesses and their people thrive.
Beyond executive support, you’ll partner with our HR team on projects and collaborate with our Office Manager to support in-office events and team engagement. You’ll play a key role in creating a workplace that’s organized, connected, and ready to get the job done.
This role will be based in our Chicago office and will have a requirement of at least 3 days onsite.
You will:
- Own and proactively manage leaders’ time and priorities - Lead strategic calendar management, resolving conflicts and ensuring leaders are focused on the highest priorities. Plan and execute meetings end to end, including materials, notes, action items, virtual facilitation, and follow-up.
- Act as a trusted partner - Anticipate challenges and proactively recommend practical solutions and process improvements. Provide steady, reliable support that keeps leaders organized, prepared, and focused.
- Support inbox and communications management - Prioritize and triage emails, draft responses, and manage follow-ups with staff and vendors. Track key communications to ensure timely responses and task completion.
- Manage travel and expenses - Coordinate domestic and international travel, ensuring all logistics and documentation are in place. Submit and track expenses for timely approval and compliance.
- Prepare and manage key documents - Draft, edit, proofread, and distribute presentations, reports, surveys, and department communications. Maintain organized, accurate records and version control across materials.
- Support team operations - Coordinate cross-functional scheduling and departmental processes on behalf of leaders. Manage department supplies and budget, and provide backup support to administrative partners as needed.
You Have:
- 3+ years of administrative experience
- Experience in supporting multiple executive leaders and/or departments
- An anticipatory approach, and experience managing complex administrative details and determining best approach/action to use in non-routine situations.
- Excellent organizational, communication, and problem-solving skills.
- Strong verbal and written communication skills
- Ability to handle sensitive information with confidentiality and discretion.
- Demonstrated ability to work independently and make informed decisions in the absence of the executive.
- Professional demeanor and the ability to build positive relationships with stakeholders.
- Worked with detailed knowledge of business operations, organizations and relationships involved at top management levels.
- Strong proficiency with Google Workspace, Slack, ChatGPT or similar AI tools
- Onsite support Monday through Thursday between the core hours of 8:30am - 4:30pm CST, with flexibility before and after depending on the needs of the office.
Compensation:
This position is hourly. Below is the anticipated base pay compensation range for this position.
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
Top Skills
Zoro Chicago, Illinois, USA Office
Our headquarters are conveniently located in Downtown Chicago, above the Ogilvie Transportation Center. Zoro employees can choose to work on-site, remotely or hybrid to experience the best of both worlds!
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