Fraud Manager (Vice-President)

This role offers a unique opportunity to drive innovation and make a significant impact on our clients and the firm. You'll enhance your leadership skills while collaborating with a dynamic team dedicated to excellence and client satisfaction. At our company, you'll find ample opportunities for career growth and mobility, empowering you to shape your future. Be part of a forward-thinking organization that values your expertise and fosters a culture of continuous improvement.

As a Fraud Manager III within the Fraud Management team, you will ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage customer expectations.                                                                                                                   

Job responsibilities                                                                                                                                                                      

• Own the KPI for fraud for Global Banking Clients                                                                     
• Anticipate and manage work volumes, adhering to established policies and deadlines
• Collaborate with stakeholders to effectively resolve client issues / escalations                             
• Build relationship both internal and external partners                 
• Insightful thought leader, who expresses their visions / concerns and challenges the status quo
• Analyze and interpret client data to identify trends and develop department strategy                 
• Drive change initiatives, business strategy and technology enhancements programs                 
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning        

Required qualifications, capabilities, and skills                                                                                                                    

• Evaluate team and individual performance to achieve business objectives                                     
• Nurture diverse and inclusive work culture                                                                                                       
• Attract, develop and retain top talent                                                                                                                   
• Coach and engage – to drive performance                                                                                                        
• Build and maintain a culture of trust, transparency and integrity                                                           
• Ensure team are up to date on fraud trends                                                                                                       
• Support and enable team in achieving increased staff engagement score           
• Strong analytical and problem-solving skills, with comfort making data-driven decisions. Learning agility and the ability to adopt new and emerging technologies. 
• Strong judgment and timely decision-making in dynamic environments and Excellent written and verbal communication skills, with the ability to create clarity and influence stakeholders at all levels. 
• Excellent written and verbal communication skills, with the ability to create clarity and influence stakeholders at all levels.                              

 Preferred qualifications, capabilities, and skills                     

• Bachelor’s degree & / or 7+ years equivalent work experience                                                
• Google G suites / Microsoft Office adept                                                                                           
• 5+years of management experience