Freelance CRM Coordinator

Type: Contract / Part-Time
Hours: 20 hours per week
Location: Remote
Reports to: Senior Manager, Loyalty & Retention

Saatchi Art is looking for a detail-oriented and execution-focused CRM Coordinator to join our team on a freelance/contract basis. In this role, you’ll work closely with our Senior Manager, Loyalty & Retention to bring CRM campaigns to life across email and SMS — from initial brief through final send.

You’ll help keep our campaign calendar organized and on track, ensuring that creative assets, copy, audiences, and approvals are coordinated and delivered on time. You’ll also be responsible for building, testing, and launching campaigns with a high level of accuracy and attention to detail.

This is a great opportunity for someone who enjoys the craft of CRM execution, is highly organized, and thrives in a fast-paced, collaborative environment.

• Manage the end-to-end campaign briefing process, partnering with marketing, creative, and cross-functional stakeholders to gather requirements and ensure campaigns are properly scoped and approved before production.
• Maintain campaign timelines and proactively manage milestones to ensure creative assets, copy, approvals, and other inputs are delivered on schedule.
• Build and launch email campaigns, flows, and automations within our ESP, Klaviyo.
• Build and launch SMS campaigns, flows, and automations within Attentive.
• Upload and organize campaign assets, including images, copy, links, dynamic content, and personalization elements.
• Execute audience segmentation and A/B testing across email and SMS.
• Partner with the Senior Manager, Loyalty & Retention to maintain and execute the monthly CRM campaign calendar.
• Manage list hygiene, suppression logic, and audience requirements.
• Conduct thorough pre-send QA across devices, email clients, and platforms, including link validation, rendering, personalization, dynamic content, and compliance requirements.
• Monitor campaign performance and contribute to reporting and analysis.
• Collaborate closely with marketing, creative, and other stakeholders to ensure campaigns are delivered accurately, consistently, and on time.

• 2+ years of experience managing email and/or SMS campaigns from briefing through execution.
• Hands-on experience building and managing:
  • Email campaigns, flows, segments, templates, and A/B tests.
  • SMS campaigns, flows, segments, templates, and A/B tests.
• Experience with Klaviyo and/or Attentive preferred.
• Strong attention to detail and a high standard for accuracy and quality control.
• Strong organizational and project-management skills, with the ability to manage multiple campaigns and deadlines simultaneously.
• A data-driven mindset and comfort working with campaign reporting and performance metrics.
• Experience working with e-commerce or DTC brands.
• Strong communication and cross-functional collaboration skills.
• Ability to work independently and take ownership of campaign execution in a fast-paced environment.

• Experience in art, home décor, luxury retail, or other premium consumer brands.
• Familiarity with Tableau or similar BI/reporting tools.
• Understanding of lifecycle marketing and retention strategy.
• Experience with dynamic content and personalization.
• Basic HTML/CSS skills.
• Experience working with both email and SMS as part of an integrated CRM/lifecycle program

Saatchi Art Group is a diverse, equitable, and inclusive workplace that reflects our customers and the world we live in. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our roles. Saatchi AR is an equal opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Agency Disclosure: If the Saatchi Art Talent Acquisition department, or any current company employee, receives an unsolicited resume from a third-party recruiting agency and Saatchi Art does not have a signed Agency Agreement active, Saatchi Art will not be deemed liable to pay a placement fee. The unsolicited resume will be considered a gift and can be considered for our recruitment efforts.