Company
Federal Reserve Bank of Chicago
What we Do:
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), Check Services, and the FedNow® Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.
We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
Your Role as a Senior Industry Relations Representative
As a Senior Industry Relations Representative, you will lead large-scale programs in support of our external engagement strategy and FedNow® market development initiatives. You will primarily be responsible for the FRFS external engagement strategy where you will be instrumental in coordinating and leading efforts related to strategy planning and execution to engage with external partners.
In addition, you will be expected to lead initiatives related to the market development activities for FedNow. This could include participating in efforts to build favorable relationships with industry organizations to achieve strategic objectives and/or soliciting industry support to promote adoption of FRFS strategic products.
This role requires exceptional coordination and communication skills, knowledge of the financial services and payment industry and the ability to work independently and strategically to achieve organizational objectives. The level of work required is considered advanced and staff must be able to work under minimal supervision. This position does not have direct reports.
#LI-Hybrid
Your Responsibilities

• Gather input from and coordinate with internal cross-functional partners (including marketing, strategic industry engagement, market intel, product, legal, customer relations) to drive creation and execution of strategy and tactics.
• Identify and effectively analyze new opportunities for FRFS, ultimately making recommendations to relevant decision makers and cross-functional partners.
• Use strategic creativity to collaborate with FRFS leaders to drive innovation in our external presence.
• Exhibit an operationally focused mindset, with an ability to lead teams through complex relationship management activities by setting a clear vision and running tight processes.
• Build complex project plans, coordinates reviews and approvals, and proactively manage the process to meet deadlines.

Your Background

• Bachelor's degree or equivalent experience
• 5-8 years of work experience related to the financial services or payments industry.
• Prior product management, project management or program management.
• Experience participating in the development of strategic plans and roadmaps.

Your Knowledge & Skills:

• Knowledge of US payments landscape (ACH, Card, Wire, Check, Instant Payments).
• Demonstrates the ability to think strategically and creatively to solve complex problems.
• Desire to manage and/or participate in multiple projects in a highly complex, fast-paced agile environment, that is geographically diverse, and a matrixed organization.
• Demonstrates the ability to influence stakeholders across a wide variety of functions, including at executive levels.
• Possesses strong communication skills, in both verbal and written form.
• Possess the ability to handle ambiguity in a fast-moving organization and thrives on a high level of autonomy and responsibility.
• Ability to build productive and collaborative relationships with team members and proactively providing and seeking guidance, clarification, and feedback.

What we offer

• Comprehensive benefits package include medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A continuous learning environment with opportunities to gain new skills and grow your career

Requirements
Must be willing to travel up to 10% of time.
Hybrid Work
Candidates that live near one of our Reserve Bank locations will be provided some work from home flexibility. Rules for hybrid work arrangements differs from Bank to Bank and should be discussed during the interview process.
This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position and sponsorship for a work visa, and subsequently for permanent residence, if they sign a declaration of intent to become a U.S. citizen and meet other eligibility requirements.
In addition, all candidates must undergo applicable background checks and comply with all applicable information handling rules, and all non-U.S. citizens must sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship.
As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Sales/Marketing
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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