Front Desk Manager- Sports Illustrated Chicago

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Summary:
The Universal Agent Manager is responsible for all aspects of the front desk; concierge & marketing operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to enhance the overall guest experience with exceptional service and meet overall marketing penetration expectation. Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible.

Position Description:
- Position is responsible for Supervising, training and coaching team members as well as working with leadership and department managers to ensure all dept. expectations are met including tour flow, Medallia scores and productivity.
- Attend weekly resort management and sales/marketing meeting. Complete weekly work schedules. Track tour flow
performance for site and report to leadership.
- Greeting, registering, establishing credit and issuing keys to guests, in accordance with standard operating procedures.
- Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay.
- Displaying a high level of customer service and professionalism when interacting with all guests.
- Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a prompt and satisfactory manner.
- Calling and/or following up with guests who do not commit to tour at the time of check-in by contacting rooms after they check in and/or the morning after to reintroduce the offer.
- Reviewing and preparing paperwork and arrival information as needed.

Minimum Requirements and
Qualifications:
- High School diploma or equivalent
- Ability to hold others accountable
- Reservation software training
- Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills
- Minimum of one year of successful customer service experience in a hospitality/hotel environment.
- Vacation ownership experience preferred.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

 

Compensation

Generally starting at $90 - $91 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.