The Front End Manager oversees daily operations, provides leadership to staff, ensures customer service quality, and manages cash handling processes.
Job Summary & Responsibilities
Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.
At Tony's Fresh Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.
Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.
POSITION SUMMARY:
The Front-End Manager oversees daily Front-End Operations and provides leadership and direction to achieve profitable operations of all Front-End related service in the company. The Front-End Manager ensures that all programs offered through the Front-End are executed consistently in the store. The Front-End Manager is responsible for development of all direct reports. The Front-End Manager is to continually grow the team's capacity for efficiency, effectiveness, and service to meet the company's succession needs. The individual is expected to be a role model of the company by driving results while maintaining company core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include, but are not limited to, the following:
- Greets and interacts with customers to address questions or concerns in a friendly and service- oriented manner;
- Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, Front End conditions and food safety to all team members;
- Ensures that all goals on the Front End are met with regard to the Bottom of the Basket;
- Responsible for implementing operational best practices for the Front End functions;
- Coordinates store training for Cashier training & policies to include WIC, Checks, Liquor, and Tobacco;
- Ensures that all cashiers reach the IPM assigned goal;
- Store cash handling;
- Responsible for opening/closing of the accounting books;
- Controls store cash shorts & overs;
- Responsible for and oversees the Self-Checkout operation (for the SCO stores);
- Performs voids, refunds, transaction cancellation and instruction for saved recall transactions;
- Ensures WIC Compliance and trainings in store;
- Writes Cashier/Courtesy Clerks daily schedule;
- Responsible for Front End Over Time reduction and controls;
- Provides Security Awareness training for all Front End Team Members;
- Improves cashier turnover and keeps turnover at company goals;
- Embraces positive employee relations through consistent and fair application of company policies and leadership values;
- All other duties as assigned.
SKILLS AND QUALIFICATIONS:
- 3+ years' experience in a progressive operations role;
- Customer Service experience desirable;
- Proven experience in dealing effectively with diverse team member/management issues.
- Possess the ability to effectively coach direct reports.
PHYSICAL DEMANDS AND WORK CONDITIONS:
The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
- WALKING: Continuously, throughout shift, while moving about the store and handling merchandise.
- STANDING: Continuously, throughout shift.
- LIFTING: Ability to lift up to 20 lbs. and occasionally lift up to 30 lbs.
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
Disclaimer:
Pay scale $16.60-31.28
The pay scale above is the hourly wage range that the Company reasonably expects to pay for this position.
*Manager roles have a bonus target potential paid out quarterly based on company results/metrics.
Within this range, individual pay is determined by location and other factors including,
but not limited to, specific skills, relevant work experience, and relevant education and/or training.
The Company offers competitive medical, dental, vision, and supplemental benefits to its team members.
Team Members are also able to participate in the company's 401k plan that includes a safe harbor match.
This information is provided to applicants in accordance with IL Senate Bill HB2139 and state and local minimum wage standards.
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