Global Director, Global Technology Partnerships

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

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Role overview 

The Global Director, Global Technology Partnerships leads the Partner Technology Architect (PTA) team across ServiceNow’s technology ecosystem; hyperscalers, ISVs, and strategic technology partnerships spanning every geography. As the persistent partner-facing technical authority within the Partner Technology Acceleration Group (PTAG), this leader turns platform and AI depth into co-innovation at scale across ServiceNow’s technology routes to market. 

The role carries three accountabilities: accelerate adoption of ServiceNow’s full platform and AI portfolio through the technology-partner ecosystem; grow the paths to revenue that flow through the ServiceNow Store, co-sell, and partner-influenced motions; and build the architectural credibility that positions ServiceNow as the workflow engine of the enterprise AI market. It pairs deep technical leadership with business development accountability, architectural authority, and commercial impact in one seat. 

Why this role matters 

Technology partnerships sit at the highest-leverage, most complex edge of the ecosystem. Hyperscalers are partners and platforms at once, ISVs monetize their own intellectual property on top of ServiceNow, and frontier-AI and advisory partners move faster than any single motion can keep pace with. This leader sets the technical strategy that turns those relationships into repeatable, co-innovated solutions and gives the field a credible architecture to sell with. Without that technical authority, even the strongest partnerships produce integrations that never scale into revenue. 

Key responsibilities 

Ecosystem strategy and orchestration 

• Define and drive the technical strategy for ServiceNow’s technology-partner ecosystem across hyperscaler, ISV, and strategic technology partnerships, so cross-partner patterns compound into ecosystem-wide momentum. 

• Own the partner prioritization model weighing technical readiness, co-innovation intent, and customer pipeline alignment to focus PTA coverage where ServiceNow wins and grows. 

• Translate PTAG and GPC strategy into ecosystem execution across every geography. 

• Build repeatable, scalable enablement that extends the team’s reach beyond its own capacity—creating a reusable content payload for recruiting and onboarding ISV partners and for positioning hyperscaler as a route to market, then activating it through GEO SC leadership so field teams and partners can lead these opportunities independently rather than depending on the team for every engagement. 

Technical authority and co-innovation 

• Lead the PTA team as the persistent technical authority for the ecosystem; technical discovery, architectural validation, and competitive positioning that accelerate partner-led opportunities. 

• Drive AI-first co-innovation with partners, applying ServiceNow reference architectures and design standards to shape joint solutions and repeatable offerings. 

• Accelerate partner-built solutions through the ServiceNow Store surfacing co-innovation opportunities, guiding certification-ready design, and coordinating go-to-market with partners. 

• Grow partner mindshare, consumption, and solution quality by evangelizing ServiceNow platform and AI capabilities across the partner community. 

Executive partnership management 

• Serve as the named ServiceNow technical counterpart to VP- and SVP-level leadership at each strategic technology partner. 

• Represent ServiceNow’s platform and AI strategy at partner executive forums, joint steering committees, and industry events. 

• Build trusted-advisor relationships with partner C-suite (CTO, CAIO, CDO) to shape practice investment and platform adoption roadmaps. 

• Navigate coexist-and-compete dynamics where a partner may be collaborator, platform, and customer at once. 

Team leadership and talent 

• Build, inspire, and develop the global PTA team, establishing clear career paths, succession plans, and talent pipelines to support ecosystem growth. 

• Establish the operating model; engagement cadences, reporting rhythms, and knowledge-sharing practices that keep a distributed team aligned. 

• Drive recruiting for senior partner-facing technical talent, sourcing from platform companies, hyperscalers, and advanced consultancies. 

• Foster a PTA community of practice that turns cross-partner learning into collective technical strength. 

• 15+ years in technology leadership spanning pre-sales, solution consulting, solution architecture, or technical partnership management at enterprise scale, with demonstrated success in partner-ecosystem contexts. 

• 10+ years of second-line leadership building and scaling front-line technical teams across diverse geographies, with strong coaching and talent development. 

• Deep technical credibility across enterprise platforms, cloud architectures, and the AI stack—foundation models, agentic architectures, AI governance, and enterprise AI adoption patterns—with the ability to translate capability into business value. 

• Fluency in technology-partner go-to-market: hyperscaler co-sell, ISV and marketplace economics, and strategic technology alliances, including their business models and co-innovation requirements. 

• Proven track record growing partner-sourced and partner-influenced revenue through measurable pipeline growth, deal velocity, and win-rate impact. 

• Executive presence to engage C-level partner stakeholders, present to large audiences, and build strategic relationships across organizational boundaries. 

• Experience leading distributed, high-autonomy technical teams across multiple geographies. 

Preferred qualifications 

• ServiceNow platform and AI portfolio experience, or deep familiarity with enterprise SaaS platforms and workflow automation. 

• Experience building or scaling partner marketplace or Store programs at a major technology platform. 

• Hyperscaler co-sell experience across public cloud marketplaces (AWS, Azure, Google Cloud). 

• Co-innovation framework or design-thinking expertise. 

• Background in developer relations, partner engineering, or technology alliance program management. 

Location and travel 

Global, with approximately 40–50% travel across partner sites, ServiceNow offices, and joint customer engagements. 

For positions in this location, we offer a base pay of $174,675 - $250,225, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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