Manage and grow strategic global accounts as primary customer contact. Drive renewals, expansions, upsells of SaaS and services, manage complex sales cycles and contracts, collaborate with internal teams to maximize customer value and retention, maintain CRM records and sales forecasts, and provide industry insight to customers.
1. Account Management & Relationship Building
- Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
- Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.
- Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.
- Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.
2. Sales & Revenue Growth
- Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.
- Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.
- Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.
- Work closely with customers to demonstrate the value of additional software modules, features, or services.
- Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations.
3. Customer Success & Retention
- Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.
- Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement.
- Provide insights on best practices and how customers can maximize the value of their investment.
- Identify early warning signs of potential churn and proactively address customer concerns.
4. Sales Forecasting & Reporting
- Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot).
- Provide regular reports on account health, revenue performance, and growth opportunities.
- Track and analyze customer buying behavior to refine sales strategies.
5. Collaboration with Internal Teams
- Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.
- Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.
- Communicate customer feedback and feature requests to Product Management to drive improvements.
6. Contract & Renewal Management
- Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.
- Work with Legal and Finance teams to ensure compliance with contract terms and conditions.
- Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.
7. Industry & Competitive Awareness
- Stay informed about industry trends, competitor offerings, and emerging technologies.
- Educate customers on industry best practices and thought leadership related to their business needs.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About the Team Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.
About Accruent
Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.
Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.
Explore the path. Join Accruent.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].
Similar Jobs
Fintech • Financial Services
Provide front-line banking support across multiple branch locations, handling account openings, transactions, cash handling, service requests, and credit applications. Build customer relationships through discovery conversations and proactive outreach, promote appropriate banking solutions, collaborate with branch teammates, and maintain compliance with risk controls and bank policies. Role requires flexibility to travel within assigned geography and support branch staffing needs.
Fintech • Financial Services
Provide front-line banking support across multiple branch locations: open accounts, handle teller transactions, support credit applications, build customer relationships, make referrals, use digital tools, and maintain compliance and risk controls while traveling within an assigned geography.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead operational risk activities for Global Customer Service & Operations in South America. Maintain GRC data in OpenPages, execute risk assessments and control reviews, produce risk reporting, support issue identification and control metrics, partner with stakeholders and corporate functions, and evaluate AI tool opportunities to improve risk operations. Spanish fluency required.
Top Skills:
Grc
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
