Provides strategic leadership for SIM International’s IT systems and services, ensuring secure, reliable, sustainable, cost-effective, and user-focused technology operations. Leads the international IT team, establishes processes and risk controls, oversees system implementations, manages budgets, develops staff, coordinates IT capabilities across global entities, and advises organizational leadership on technology priorities.
The Head of International IT Services provides strategic leadership for the use of Information Technology systems and services in SIM, ensuring the value, security and sustainability of the technology portfolio which SIM International maintains. They provide IT-related recommendations to SIM International Leadership and SIM Entities and seek to cultivate coordination between IT professionals across SIM.
Responsibilities
Oversight and Strategic Direction of SIM’s IT Systems
Works with SIM International Leadership to clarify the needs and anticipated needs of SIM Entities and SIM International. This role then leads the implementation and maintenance of IT systems and services that are secure, reliable, cost-effective and relevant to SIM teams.
- Overall responsibility for the IT systems and services provided by SIM International
- Monitors the reliability, security and user experience of SIM’s IT systems and services
- Establishes, maintains and documents IT processes, controls and risk management measures ensuring systems are production-ready, secure, supportable, maintainable and operationally sound
- Establishes strategic IT objectives based on organizational priorities
- Leads the design and implementation of any changes to SIM’s IT systems
Leadership of International IT Services Team
Leads the IT Services team and ensures team members are continuously being developed to manage their responsibilities and that the team functions effectively with a culture of professionalism, care and collaboration.
- Leads the International IT Services team, ensuring each member receives clear direction, support and encouragement
- Advocates for the needs of the IT Services team to SIM International Leadership
- Encourages and models professional, personal and spiritual development on the IT Services Team
- Maintains the Position Descriptions of IT Services team and coordinates the hiring and orientation of new IT Services team members
- Implements performance improvement plans to proactively address gaps in individual performance
- Creates annual IT budget and monitors monthly expenses, reporting significant variances to leadership
Development and coordination of IT Talent within SIM
- Provides IT system and practice recommendations to International Leadership and SIM Entities
- Ensures the IT Site on SharePoint contains relevant, user-friendly content
- Builds partnerships with IT Teams at SIM Entities that have them
- Cultivates a Community of Practice for those in SIM who have IT skills
Personal Well-Being and DeveLopment
- Invests time and energy in their own spiritual vitality and well-being
- Models personal learning and development
- Models rest, renewal and Sabbath
Person specifications/qualifications
Essential:
- Commitment to SIM’s Purpose & Mission and to the specific vision of SIM International
- Commitment to disciple making and seeing people live as true disciples of Jesus Christ
- Professional, reliable and humble, with strong interpersonal skills
- Degree or advanced certification in Computer Science or Information Systems
- IT leadership experience covering multiple aspects of service (development, cloud-based environments, network management, email administration, user support)
- Ability to see the big picture
- Strong technical and analytical skills
- Strong project management skills, with proven success at implementing systems and applications
- Proven ability to communicate effectively and lead a diverse, professional team
- Flexibility to work across time zones
- Oral and written fluency in English
Desirable:
- Experience with Microsoft tenant administration, especially AI governance
- Experience with SharePoint, Power BI and Power Automate
- Experience with Oracle NetSuite
- Experience with BambooHR
- IT management experience in an international mission environment
- An SIM Member or Associate, or willingness to become one
- Experience in cross-cultural relationships and ability to work collaboratively across cultures
- Experience working with a virtual team
- Multilingual, ideally in Spanish, French or Portuguese
Location:
A location with a reliable internet connection. (Minimum internet broadband connectivity of 50 Mbps download and 10 Mbps upload)
Similar Jobs
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Lead tax compliance engagements for technology-industry clients, including preparing and reviewing returns, conducting tax research, developing tax strategies, and advising on complex federal and multistate tax matters. Manage and mentor tax professionals, oversee deadlines and budgets, and build strong client relationships through proactive communication and timely service.
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
The Manager of Advisory Services leads outsourced accounting for nonprofit clients, including financial reporting, budgeting, and team management while ensuring operational efficiency.
Top Skills:
Bill.ComIntaactMicrosoft Office SuiteNetSuiteQuickbooks Online
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Manage and support nonprofit clients through financial reporting, budgeting, and technical accounting. Lead and coach team members while identifying operational improvements.
Top Skills:
Bill.ComIntaactMicrosoft Office SuiteNetSuiteQuickbooks Online
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
