The Help Desk/Desktop Support Engineer provides onsite support for technical issues related to hardware and software, manages user accounts in Active Directory, and ensures high customer satisfaction through effective communication and troubleshooting.
Help Desk / Desktop Support Engineer
📍 Location: Houston TX & Dallas TX
📄 Employment Type: Contract / Long-Term
💼 Experience: 3–6+ Years
We are seeking a hands-on Help Desk / Desktop Support Engineer to provide onsite technical support for end users in a fast-paced enterprise environment. The ideal candidate will have strong experience supporting Windows-based systems, Microsoft 365 environments, Active Directory administration, and endpoint devices while delivering excellent customer service.
This role requires an individual who can independently manage day-to-day support activities, troubleshoot complex technical issues, and ensure a high level of end-user satisfaction.
Key Responsibilities- Provide onsite desktop, laptop, and end-user support for hardware and software issues.
- Troubleshoot and resolve Windows OS, Microsoft 365, Outlook, Teams, and Office application issues.
- Manage user accounts, permissions, password resets, and group memberships within Active Directory.
- Support endpoint devices including desktops, laptops, printers, mobile devices, and peripherals.
- Install, configure, and maintain hardware, software, and enterprise applications.
- Diagnose and resolve network connectivity, VPN, and basic infrastructure-related issues.
- Perform workstation deployments, upgrades, imaging, and asset management activities.
- Support onboarding and offboarding activities, including account provisioning and equipment setup.
- Document incidents, service requests, and resolutions within the ticketing system.
- Escalate complex issues to appropriate technical teams when necessary.
- Maintain a high level of customer service and communication throughout issue resolution.
- 3–6+ years of Help Desk, Desktop Support, or End User Support experience.
- Strong experience with:
- Microsoft 365 (O365)
- Active Directory
- Windows 10/11
- Outlook, Teams, OneDrive, SharePoint
- Experience supporting laptops, desktops, printers, and mobile devices.
- Knowledge of hardware troubleshooting and software installation/configuration.
- Experience with ticketing systems and incident management processes.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Ability to work independently in a fully onsite environment.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
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