Hockey Program Supervisor

Overview:
The Hockey Program Supervisor is a full-time position. We offer competitive compensation with a starting salary of $51,309 - $61,000 a year based on experience and qualifications. Our benefit package includes medical, dental, vision, life insurance, flexible spending account, 457 plan(s), IMRF Pension, employee discounts, vacation, holidays, sick time and personal days.  The working schedule consists of being available during Hockey program hours, Monday and Wednesday evenings and during the day on Sundays.

Job Purpose
The Hockey Program Supervisor for the ice arena is responsible for the development, management and continued growth of hockey programs including but not limited to hockey camps, camp splash, Hockey Academy, adult hockey, travel hockey, drop-in hockey, skill-based clinics and assisting with rink special events.

Essential Functions:

• Plan, develop, implement, and evaluate programs, facilities and services associated with the Special Facilities program portfolio, including but not limited to hockey camp, camp splash, Hockey Academy, adult hockey, travel hockey, drop-in hockey, coaching clinics, program clinics, and special events.
• Recruit, hire, train, schedule, supervise, complete payroll and evaluate performance of staff. 
• Oversee ice arena hockey instructors, volunteer coaches, providing leadership and guidance in the performance of their duties and responsibilities
• Research and develop new program ideas, services, and special events for all ages; recommend and implement improvements.  
• Working with leadership staff, develops SMART program budget goals and evaluates, manages goals progress to completion.
• Working with leadership staff develop annual program budgets in line with cost recovery goals and is responsible to manage budget through annual cycle.
• Manage USA Hockey expectations and rules for the volunteer (coaches and managers) program including junior coaches program, Travel Hockey conference affiliation rules and expectations;  including the recruitment, training, and evaluation of coaches through maintaining records of certifications, registrations, and trainings.
• Assist in the oversight of district owned skates, oversee the hockey equipment loaner program and  inventory, including plans for inventory, handout/return tracking, and replacement of equipment on an annual basis.
• Plan and lead a minimum of quarterly staff meetings in all program areas to ensure safety, implement procedures, and address strengths, weaknesses, opportunities and threats.
• Working with the Facility Operations Supervisor, takes the lead in the development, set up, and planning of programs, services, and special events; providing detailed communication for the supervisor’s part time facility staff.
• Coordinates and plans with the Facilities Operations Supervisor, Maintenance Supervisor, and Customer Service Supervisor to provide support, training and staff to ensure rink facility operational needs are being met for customer service, custodial and maintenance care related to service delivery.
• Develop and direct training programs for the development of staff to ensure quality program delivery.
• Responsible for ongoing evaluation of programs, services and facilities
• Act as a leader and nurture a team oriented that promotes effective staff communication facilitating the accomplishment of desired goals and objectives.
• Maintains and manages program, and staff supplies and equipment. Research new and innovative equipment, competitive prices and procures materials, supplies and services as outlined in Park District purchasing policies.
• Prepare and manage budgets, purchase requisitions, P-card statements.
• Seek out customer input, investigate and acts upon requests, suggestions, and complaints concerning programs and services.
• Participates in the preparation of Annual Special Facilities Program Participation Report and other reports as necessary.
• Prepare and maintain required attendance, participant, service, personnel, and property records.
• Under the direction of the Communications and Marketing Department, participates in the production of the seasonal Program Guides and development of program marketing and promotion efforts.
• Makes efficient and effective use of resources under their discretion.
• Maintains a revenue generation mind-set and conducts cost benefit analysis, pricing reviews, program lifecycle audits, and lead staff in using financial systems to meet budgetary and financial goals.
• Prepare and monitor registration information through Amelia software system and manage waitlist, refunds and program transfers,
• Coordinate with other parks departments to provide service relating to program demand.
• Foster partnership with community and public/private sector organizations in support of the District’s mission and act as the liaison with different community groups as assigned
• Foster a working environment that promotes safe work habits and active participation in the agency’s risk management program.
• Due to the nature of the industry, evening and weekend hours will be required. 

Additional Functions:

• Ability to step in and help with programs as necessary
• Assist with the coordination and oversight of the inclusion of participants who have special needs.
• Assistance required with special projects and events (i.e. Winter Fest, Ice Show, Fall Fest, Frank Lloyd Wright Run, Fright on Ice, Holiday Expo, and One Cultural Event per Leadership Team) Serve on assigned committees upon request (i.e. Safety, Innovation, etc.)
• Attend Park Board meetings upon request to provide information or recommendations to the Commissioners as deemed necessary.
• Survey customers for feedback and ideas
• On call nights and weekends as needed

Knowledge, Skill and Work Experience Required:

• Bachelor’s Degree (4year) in Recreation or related field
• Minimum 2 years experience working with an Ice Arena, in the area of Hockey and/or Figure Skating
• Minimum 2 years of progressive work experience in the park and recreation industry 
• Minimum 2 years supervisory experience
• Certified Park and Recreation Professional or able to attain within one year.
• Involvement in recreational or competitive hockey and/or figure skating
• Valid Illinois Driver’s License. Pre-employment drug test required. This position is part of a random drug-testing program and must maintain a good driving record.
• Knowledge and experience in Microsoft Office applications
• Ability to multi-task workload
• Strong written and verbal communications skills.  Able to interact and collaborate with all levels of employees and patrons.    
• Strong organizational and interpersonal skills
• Planning and problem-solving skills
• Certification in advanced Cardiopulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) within 3 months of employment
• Customer service focus
• Programming experience in a recreational setting
• Knowledge of safety and risk management

Psychological Considerations

• Demonstrate sound judgment in evaluating everyday operations as well as pressure type situations
• Creates harmonious team-oriented work environments
• Engage systems that convey a favorable Park District image with the media, other Village agencies, and the public
• Work effectively with internal and external customers, recognize diverse opinions and needs, and maintain a positive working relationship with all employees.
• Maintain the highest standards of ethical conduct

Physical Considerations:

• Frequently sitting, walking, standing and typing
• Occasionally climbing, balancing, bending, kneeling, crawling
• Strength – Work requires handling average weight (up to 50 lbs.) materials or equipment

Environmental Considerations:

• Normal office conditions for the majority of work.  May include variation in temperature.
• May be exposed to occasional inclement weather, as position requires temporary outdoor work.
• May be exposed to chemicals such as cleaning materials, acids, paint and chlorine
• Prolonged hours including mornings, nights and weekends
• May include prolonged hours seated at a desk performing computer work

Cognitive Considerations:

• Ability to understand and carry out verbal and/or written instructions efficiently and effectively
• Ability to interpret “early warning” signals and communicate information
• Ability to involve others through informal networking and in decision making
• Ability to speak effectively to the public
• Math skills including measuring, calculating and estimating
• Ability to complete tasks without immediate supervision
• Ability to interpret and explain Department and District policies and procedures

Customers:
Internal:  Employees of Park District; Board of Park Commissioners
External:  Patrons of Park District of Oak Park; residents of Oak Park, WSSRA, Partner Organizations including governmental and non-profit groups, and the Oak Park Business Community

This job description is not designed to cover or contain a comprehensive listing of activities, duties, functions or responsibilities that are required of the employee for this job.  Duties, functions, activities or responsibilities may change at any time with or without notice.  

The Park District of Oak Park is an Equal Employment Opportunity Employer!