HR Services Associate

JOB DESCRIPTION

• Processes HR Data Transactions using applicable technologies to ensure data integrity and proper case documentation.
• Ensures Manager Self Service entries are accurate and work with Managers who need assistance.
• Reviews data needed for personal information changes including employee information, the details of the change, and the documentation needed to make the requested change both inside and outside of HRIS (ServiceNow and HCM). Assists with building a more robust knowledge base for the askHR Team.
• Works with and defer complex inquires as applicable, to the correct HR staff member and solves issues and questions that arise within the team, department, or with customers.
• Promptly and thoroughly responds to inquiries while maintaining a high level of confidentiality, customer satisfaction and service excellence.
• Assists employees with systems navigation, finding forms, form submissions, guiding to knowledge articles and other support documents that drive a strong self-service culture and greater employee experience.
• Assists in administering HR programs or policies following established procedures by resolving inquiries and/or following the askHR delivery model for handling.
• Prepares, maintains, and distributes records, forms, basic data and reports as well as compiles data/reports on SLAs, Customer Satisfaction, and regular reviews inquiries to improve content of knowledge articles, processes, etc.
• Supports the development and execution of HR projects and Performs other duties as directed. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Other duties as assigned.

QUALIFICATIONS

• University Degree in Human Resources Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1-3 years of Human Resources administration or HR shared services experience.
• Basic analytical skills. Basic knowledge of HR and Organizational policies, procedures and processes.
• Basic Knowledge of customer service principles, procedures, techniques, systems, and standards.
• Good customer service and strong listening skills with an empathetic approach.
• Good interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.
• Ability to successfully execute against established Service Level Agreements (SLAs).
• Basic knowledge and working understanding of HRIS (ServiceNow and Oracle HCM) platforms.
• Ability to utilize multiple systems while handling customers/employees via phone, chat, email, etc.

This is a Hybrid position based out of our Northbrook, Chicago or Melville office.
What we offer:

• Total Rewards: We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $45000 to $53000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
Advancing our mission of working for a safer world starts with our people. We have over 15,000 team members around the world, each making a valuable and essential contribution to creating a safer future. Whether it's hiring top talent, empowering our people to learn new skills or providing critical hands-on support, we are always finding new ways to deliver a better employee experience. We're looking for people to share their ideas and help us create a diverse, engaged culture that's united by a passion for safety and sustainability. Join our team, shape our culture and support our global community of experts.