HR Shared Services Supervisor

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

The People Services Supervisor leads a team of 5 Tier I People Services Specialists responsible for delivering exceptional HR support to associates, managers and the HR organization. This role oversees the Tier 1 team as they deliver front line HR support, onboarding processes, HR program execution, and other HR services ensuring compliant, efficient and above all, positive associate experiences. The Supervisor acts as an escalation point, drives process improvements, and partners with HR Centers of Excellence (COEs) and fellow support functions to optimize HR service delivery workflows.

Location: This position is eligible for a hybrid schedule reporting to our Deerfield, IL office 3 days a week with flexibility for remote work on Mondays and Fridays.

What you will be doing: 

• Lead and develop a team of five People Services Specialists supporting applicants, future associates, associates, and the HR COEs 
• Provide feedback, coaching, and guidance to ensure team alignment and performance
• Serve as an escalation point for complex onboarding, pre-employment, and AskHR inquiries
• Oversee requisition and offer letter creation, pre-employment screening, and onboarding processes
• Evaluate and develop continual improvements to the onboarding structure and rotational ownership model
• Partner with COEs to update onboarding materials semi-annually
• Oversee execution of HR programs including Tuition Reimbursement, Relocation, Referrals, employee recognition, and HR intranet content updates
• Monitor compliance for I-9 and E-Verify processes; develop and maintain governance standards
• Monitor AskHR (Jira) dashboards and responses; identify trends and drive efficiency improvements
• Ensure Tier 1 SOPs, working documents, and SmartSheets are accurate and updated
• Partner with HR Managers, COEs, and other support teams to identify and deliver process improvements and minimize escalations
• Ensure SLAs are met across Tier 1 activities
• Support, lead and/or oversee special projects as assigned

• 3-7 years of HR experience within HR Operations (preferably in a shared services delivery model)
• 1+ year of experience directly managing a team with demonstrated ability to effectively lead others (including providing coaching, feedback and development)
• Strong knowledge of core HR processes and HR program administration
• Intermediate skills using HR systems including HRIS and ATS systems (e.g. Workday, SmartRecruiter, Smartsheet or similar)
• Experience using Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
• Experience using cloud-based filesharing platforms (e.g. Box, OneDrive, SharePoint, Google Drive, or similar)
• Familiarity with compliance requirements (e.g. I-9 and E-Verify)
• Excellent communication and problem-solving skills
• Strong attention to detail and ability to prioritize in a fast-paced, evolving organization

Nice to Have:

• Bachelor's Degree in Human Resources Management or similar field
• Experience with ticket management systems and processes such as ServiceNow, Workday Help, or Jira Service Management
• SHRM-CP or PHR certification

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $70,000 USD - $110,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

Important Notice: Protect Yourself from Fraudulent Job Postings

To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.