Business Transformation & Automation Lead

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Northern Trust is reimagining how work gets done across the employee and manager experience through the application of AI, automation, and modern operating models.

We are seeking a Transformation Consultant to help shape the future of work by redesigning workforce experiences, rethinking how work is performed, and accelerating enterprise transformation initiatives. This role combines strategy, consulting, process transformation, operating model design, and AI enablement to drive meaningful business outcomes at scale.

The ideal candidate is equally comfortable developing executive-level transformation strategies, facilitating cross-functional workshops, and partnering with stakeholders to implement scalable solutions that improve productivity, employee experience, and organizational effectiveness.

Key Responsibilities

Accelerate AI & Digital Transformation

• Assess workforce processes and workflows to identify opportunities for AI, automation, and emerging technologies.
• Design AI-enabled experiences that simplify work, reduce administrative burden, and improve decision-making.
• Partner with technology teams to evaluate, prototype, and scale generative AI, workflow automation, and intelligent self-service solutions.
• Help establish future-state ways of working that balance innovation, governance, risk management, and user adoption.

Design Future-State Workforce Experiences

• Apply service design, design thinking, journey mapping, and systems-thinking methodologies to solve complex business problems.
• Create future-state operating models that integrate people, process, technology, data, and AI capabilities.
• Simplify fragmented experiences and eliminate unnecessary complexity across end-to-end workflows.

Deliver Strategic Consulting Engagements

• Facilitate discovery sessions, design workshops, stakeholder interviews, and transformation assessments.
• Develop executive-ready recommendations, business cases, implementation plans, and operating model designs.
• Influence leaders across a complex organization and build alignment around transformational change.
• Drive initiatives from concept through implementation while tracking adoption, impact, and business value realization.

Skills & Qualifications

• 5-10+ years of experience in Management Consulting, Business Transformation, Digital Transformation, Operating Model Design, Workforce Transformation, Strategy, Innovation, or a related field.
• Demonstrated experience leading enterprise-scale transformation programs, including process redesign, operating model modernization, organizational change, and technology enablement.
• Experience identifying and implementing AI, automation, or digital solutions that improve business performance, employee productivity, or customer experience.
• Bachelor's degree in Business, Engineering, Data Science, Computer Science, Economics, or a related field.

Working Model: Hybrid (#LI-Hybrid)
We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.