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Bilingual Learning & Development Specialist

| Chicago

The Bilingual Learning & Specialist is responsible for the coordination and delivery of learning solutions, including live classroom training, webinars, and self-paced learning to support the educational needs of the organization. The Training Specialist reports to L&D leadership.

Personal Delivery of Learning Solutions

  • Facilitate and Deliver Instructor-led training (ILT), live workshops, and classroom training courses and programs (such as new hire training and continuous education for customer service, business processes, software, leadership skills, etc.)
  • Support the Learner Experience Design team as needed with updating and creating training content, curriculum, and other learning solutions
  • Support learning and development, training, talent development, HR, and organizational initiatives as needed.

 

Coordinating and running L&D programs and initiatives

  • Scheduling, coordinating, and running training classes, employee development courses, instructor-led training (ILT), live workshops, and other L&D courses and programs
  • Scheduling, coordinating and running coaching, mentoring, and shadowing programs
  • Learning Management System (LMS) administration, curation, scheduling, assigning, and reporting
  • Coordinating with Workforce Management (WFM) and operational leadership to schedule and deliver both live and self-paced training
  • Track and report on training delivery hours, training effectiveness, and learning outcomes

 

Other

  • Must be able to read, write, and speak English and Spanish at a professional level
  • Fosters a positive team environment
  • Ensures confidentiality of internal and external data
  • Performs ad-hoc projects and other duties as assigned
  • Travel requirements: Able to work between Chicago and Naperville. Further travel possible up to 25%
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Location

875 North Michigan Avenue , Chicago, IL 60611

What are SMS Assist Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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