Reverb
We're on a mission to make the world more musical.
Chicago, IL

Employee Communications & Engagement Manager

| Chicago
Company Description

Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
Our core belief is that music makes the world a better place. Through Reverb Gives, a portion of every sale provides students, teachers, and leaders of music programs across the world with instruments they need.

Job Description

Reverb’s Employee Communications & Engagement Manager will draft key internal announcements and create communication systems to empower our team with a deep understanding of our business. Our ideal candidate will bring empathy, integrity, and excellent communication skills and will build alignment, culture, and community by sharing our strategy, values, and work internally. The Manager will also play a key role in Reverb's employer branding strategy, working closely with the Talent Acquisition team to plan and draft external communication targeted to prospective employees.
This position is located in our Chicago, IL office and will report to our Sr. Manager, Brand & Communications on the Marketing Team. To apply, please submit your resume along with writing samples (internal announcements, emails, etc.) for us to review! 
​​​​​​Responsibilities:

  • Lead, develop, and execute communications that align with Reverb’s priorities as well as shape employee engagement and culture
  • Collaborate with the Leadership and People Teams to ensure our organization understands Reverb's strategy and initiatives
  • Draft, edit and publish key internal and external announcements, including developing written and verbal communications for Reverb’s intranet, employee newsletter, and all-company meetings
  • Ensure internal and external communication aligns with Reverb's brand goals and messaging
  • Manage internal communication responses to crisis situations that affect brand perception, employee engagement, and reputation
  • Build Reverb’s employer brand by securing local and national promotional opportunities and drafting and editing materials, such as written media interviews, speaker prep documents and award submissions

Qualifications

  • 5-7 years working in a communications role at an agency or brand with at least 3 years focusing on internal communications
  • Impeccable writing skills with attention to detail and the ability to communicate information to multiple audiences
  • Strong critical thinking and relationship building skills and a high level of emotional intelligence to your work
  • Ability to quickly grasp and synthesize sophisticated issues and comfort working with confidential information and across priorities
  • You are passionate about contributing to a marketplace that serves the creative community! You care deeply about the customer experience!

Additional Information

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:

  • 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
  • Life, AD&D, and supplemental long-and short-term disability insurance
  • A matching 401(k)
  • A flexible take it as you need it PTO policy
  • 12 weeks of gender-neutral parental leave for the birth or adoption of a child
  • Up to $7,500 reimbursement of adoption-related expenses
  • Ways to give back to you community through a charitable contribution match and volunteer time off

​At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
We know that the imposter syndrome and confidence gap are real. Please do not hesitate to apply!
Reverb is a wholly-owned subsidiary of Etsy.

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Where we are

Open workspace located in the heart of the charming Roscoe Village neighborhood, conveniently located near the Paulina Brown Line.

Technology we use

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What are Reverb Perks + Benefits

Reverb Benefits Overview

Beyond free lunches and ping pong tables, we love working at Reverb because we’re making an impact. We’re working to make the world more musical—both through our platform and by giving a portion of our proceeds to youth music education programs across the globe through Reverb Gives.

Culture
Volunteer in local community
Reverb Serves gives employees the opportunity to volunteer with local organizations, such as Notes for Notes—a nonprofit that runs a recording studio inside the local Boys & Girls Club.
Partners with Nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health Insurance Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous Parental Leave
We provide 12 weeks for the birth or adoption of a child.
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Reverb offers a flexible PTO policy with no set minimum or maximum.
Paid Volunteer Time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company Outings
Reverb’s holiday party is hosted at a local music venue, where dozens of bands comprised of various employees take the stage to perform everything from the Beastie Boys and Britney Spears to The Who
Stocked Kitchen
Reverb has a number of snack bars, coffee stations, and espresso makers throughout the office. There's also a fridge in the kitchen that gets stocked with La Croix (and Cold Brew in the summer months)
Some Meals Provided
Employees enjoy lunch from local restaurants via Fooda at least twice per month.
Happy Hours
Perform with your co-workers, learn how to play, or be your teammates’ biggest fan at monthly music-filled happy hours.
Parking
Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!
Recreational Clubs
Reverb has sponsored office sports leagues in the past including: Bowling, Softball, Kickball and more!
Fitness Subsidies
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Grow professionally and personally through REV Talks, our regular workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Mentorship program
Reverb Amplified is our cross-department mentorship program that allows you to get or give career advice, leadership coaching, and more.
Online course subscriptions available

Reverb Careers in Chicago
6

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Operations
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Senior Full Stack Engineer

Reverb
Chicago
14 hours ago
+53
We ask that candidates express interest in Reverb's mission, prepare to work on a collaborative team, and adopt a growth mentality. We also ask that you have at least 5 years of web development experience in MVC and relational database technologies relevant to our stack, outside of learning environments. As a senior member of the team, we are also looking for candidates that have a proven track record to lead others and know how to ship in a highly agile environment.

Engineering Manager, Buyer Experience

Reverb
Chicago
15 hours ago
+53
Reverb.com is looking for managers who are passionate about developing our next generation of product-focused engineers. We care deeply about encouraging an environment that promotes learning and development. You’ll play an instrumental role in presenting your team with the right challenges to keep them engaged and motivated. As a company that values feedback, we look for people who excel at giving and inviting feedback in a way that encourages dialogue and inspires teams to succeed.

Back End Engineer - Transactions

Reverb
Chicago
1 day ago
+53
The transactions team builds the Reverb payment platform in Rails and scales it to millions of users and a growing engineering team. We focus primarily on back end development, with the understanding and desire to work with front end technologies as needed. Team members take a pragmatic approach to product development through understanding and making well-reasoned technical decisions and tradeoffs. We participate in pairing sessions and code reviews, and research things independently. We elevate our fellow team members and other developers through continuous mentorship. At Reverb, we're more than engineers; we're product owners who want to interact with internal stakeholders, break down large problems, and follow up on the performance of our features to know how they impact the business directly.

Customer Engagement Specialist

Reverb
Chicago
6 days ago
+53
Reverb is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity. 

Senior Product Manager, Martech

Reverb
Chicago
6 days ago
+53
The Marketing Technology (or MarTech) team works closely with our marketing team to design and build technology that accelerates growth and increases user engagement. We focus on all areas of the customer lifecycle, from acquisition to retention. This involves a wide array of focus areas, including performance marketing, SEO, email and push, content and curation, and personalization. We are looking for a Senior Product Manager to join us to help drive strategy and delivery.

Employee Communications & Engagement Manager

Reverb
Chicago
1 week ago
+53
Reverb’s Employee Communications & Engagement Manager will draft key internal announcements and create communication systems to empower our team with a deep understanding of our business. Our ideal candidate will bring empathy, integrity, and excellent communication skills and will build alignment, culture, and community by sharing our strategy, values, and work internally. The Manager will also play a key role in Reverb's employer branding strategy, working closely with the Talent Acquisition team to plan and draft external communication targeted to prospective employees.