Reverb
We're on a mission to make the world more musical.
Chicago, IL

Employee Communications & Engagement Manager at Reverb

| Chicago
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Company Description

Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
Our core belief is that music makes the world a better place. Through Reverb Gives, a portion of every sale provides students, teachers, and leaders of music programs across the world with instruments they need.

Job Description

Reverb’s Employee Communications & Engagement Manager will draft key internal announcements and create communication systems to empower our team with a deep understanding of our business. Our ideal candidate will bring empathy, integrity, and excellent communication skills and will build alignment, culture, and community by sharing our strategy, values, and work internally. The Manager will also play a key role in Reverb's employer branding strategy, working closely with the Talent Acquisition team to plan and draft external communication targeted to prospective employees.
This position is located in our Chicago, IL office and will report to our Sr. Manager, Brand & Communications on the Marketing Team. To apply, please submit your resume along with writing samples (internal announcements, emails, etc.) for us to review! 
​​​​​​Responsibilities:

  • Lead, develop, and execute communications that align with Reverb’s priorities as well as shape employee engagement and culture
  • Collaborate with the Leadership and People Teams to ensure our organization understands Reverb's strategy and initiatives
  • Draft, edit and publish key internal and external announcements, including developing written and verbal communications for Reverb’s intranet, employee newsletter, and all-company meetings
  • Ensure internal and external communication aligns with Reverb's brand goals and messaging
  • Manage internal communication responses to crisis situations that affect brand perception, employee engagement, and reputation
  • Build Reverb’s employer brand by securing local and national promotional opportunities and drafting and editing materials, such as written media interviews, speaker prep documents and award submissions

Qualifications

  • 5-7 years working in a communications role at an agency or brand with at least 3 years focusing on internal communications
  • Impeccable writing skills with attention to detail and the ability to communicate information to multiple audiences
  • Strong critical thinking and relationship building skills and a high level of emotional intelligence to your work
  • Ability to quickly grasp and synthesize sophisticated issues and comfort working with confidential information and across priorities
  • You are passionate about contributing to a marketplace that serves the creative community! You care deeply about the customer experience!

Additional Information

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:

  • 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
  • Life, AD&D, and supplemental long-and short-term disability insurance
  • A matching 401(k)
  • A flexible take it as you need it PTO policy
  • 12 weeks of gender-neutral parental leave for the birth or adoption of a child
  • Up to $7,500 reimbursement of adoption-related expenses
  • Ways to give back to you community through a charitable contribution match and volunteer time off

​At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
We know that the imposter syndrome and confidence gap are real. Please do not hesitate to apply!
Reverb is a wholly-owned subsidiary of Etsy.

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Where we are

Open workspace located in the heart of the charming Roscoe Village neighborhood, conveniently located near the Paulina Brown Line.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Reverb Perks + Benefits

Reverb Benefits Overview

In addition to monthly music-filled happy hours, we offer comprehensive insurance, 401k with match, equity, 18 weeks of parental leave, and generous vacation days—whether your band is touring in Japan or your teen is touring their first college campus.

Culture
Volunteer in local community
Reverb Serves gives employees the opportunity to volunteer with local organizations, such as Notes for Notes—a nonprofit that runs a recording studio inside the local Boys & Girls Club.
Partners with Nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health Insurance Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous Parental Leave
We provide 12 weeks for the birth or adoption of a child.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Reverb offers a flexible PTO policy with no set minimum or maximum.
Paid Volunteer Time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company Outings
Reverb’s holiday party is hosted at a local music venue, where dozens of bands comprised of various employees take the stage to perform everything from the Beastie Boys and Britney Spears to The Who
Stocked Kitchen
Reverb has a number of snack bars, coffee stations, and espresso makers throughout the office. There's also a fridge in the kitchen that gets stocked with La Croix (and Cold Brew in the summer months)
Some Meals Provided
Employees enjoy lunch from local restaurants via Fooda at least twice per month.
Happy Hours
Perform with your co-workers, learn how to play, or be your teammates’ biggest fan at monthly music-filled happy hours.
Parking
Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!
Recreational Clubs
Reverb has sponsored office sports leagues in the past including: Bowling, Softball, Kickball and more!
Fitness Subsidies
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Grow professionally and personally through REV Talks, our regular workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Online course subscriptions available

An Insider's view of Reverb

What kinds of technical challenges do you and your team face?

With our extensive and constantly replenished marketplace, there are countless puzzles of varied complexity to solve. Our approach involves foundational work, experiments, and transformative changes to the shopping experience. Helping musicians around the globe find the perfect instrument inspires and motivates our work every day.

Mark

Engineering Manager

How has your career grown since starting at the company?

At Reverb, employees are seen as individuals with the potential to make a real impact on our team and community. I was given opportunities to explore my skills and create my current position to match my interests and the company’s need for a learning and development manager. I’ve grown more than I ever dreamed possible!

Jamie

Learning & Development Manager

How do you empower your team to be more creative?

We task our teams with solving real customer problems—like “I expect to effortlessly discover music gear I’ll love”—and give them the context and long-term goals needed to shape their work, not solutions. We know the people closest to the work and our customers are in the best position to explore a range of directions and choose the best one.

Jason

CTO

Reverb Careers in Chicago
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Email & Push Marketing Specialist

Reverb
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Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

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Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

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Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

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Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

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Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Customer Support Specialist

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Reverb is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity. 

Senior Product Manager, Advertising

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The Advertising (or Seller Ads) team collaborates across many functional groups to craft and build ad solutions and related tools that help sellers grow and manage their business on Reverb. Building from our current listing promotion product, "Reverb Bump", the Advertising team will be ideating, building and testing new ad formats across the Reverb ecosystem to help our sellers reach more buyers. We are looking for a Senior Product Manager to join us to help drive strategy and execution.

Senior Product Designer

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We are looking for an experienced product designer who can craft next-level user experiences for our iOS and Android native apps that delight and motivate users to continue engaging with Reverb. As a Senior Product Designer, you will be responsible for setting design strategy, execution and collaborating tightly with product managers and engineers to ensure we are delivering simple, enticing experiences that delightfully address our customers' needs.

Senior Director, Customer Experience

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We are looking for a Senior Director, Customer Experience to lead our Customer Experience team. You will be responsible for enhancing the customer Experience on Reverb by providing high quality, efficient, and scalable support when and where customers need it, developing policies and plans for how we will support Reverb’s customers around the world and leading the interaction with other teams at Reverb to ensure we are constantly improving our product to address buyer and seller pain points.. In short, we in Customer Experience are the team responsible for ensuring the aspiring musicians, musicians and music instrument sellers have a wonderful experience on Reverb

Android Engineer, App Experience

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As an Android engineer, you'll be accountable for pushing our codebase forward, shipping quickly and safely, and helping us tackle the most impactful projects.

Senior Product Designer - Sellers

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We are looking for an experienced product designer who can help our sellers and brand partners grow their business on Reverb. As a Senior Product Designer, you will be responsible for setting design strategy, execution and collaborating tightly with product managers and engineers to ensure we are delivering simple, enticing experiences that delightfully address our customers' needs. Do you feel energized by crafting experiences customers love that drive business goals? If so, this may be the role for you!

Senior iOS Engineer, App Experience

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1 week ago
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The App Experience team builds Reverb’s native mobile experience top-to-bottom, from the databases to a user’s phone. We are an inclusive team of designers, backend, and native mobile engineers. We always want to understand the impact and value of our work, which we do through extensive experimentation and user feedback. As an iOS engineer, you will be responsible for pushing our codebase forward, shipping quickly and safely, and helping us tackle the most impactful projects.

Retention Marketing Manager

Reverb
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1 week ago
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Our ideal candidate will have experience in crafting and executing successful, data-informed retention strategies including email & push marketing campaigns, user segmentation, and personalization. The Retention Marketing Manager will collaborate with Reverb’s Marketing Technology, Analytics, and Email Marketing teams to drive channel engagement and buyer frequency through segmentation, automation, content optimization, and product improvements.

Full Stack Engineer

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Chicago
1 week ago
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This is a full-time position reporting to the Engineering Manager of our Full Stack teams. We are open to remote hires within multiple states, with preference for candidates located in Chicago, IL. For candidates who will work remotely visit this link for a list of approved locations.

Senior Full Stack Engineer

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This is a full-time position reporting to the Engineering Manager of our Full Stack teams. We are open to remote hires within multiple states, with preference for candidates located in Chicago, IL. For candidates who will work remotely visit this link for a list of approved locations.

Senior User Experience Researcher

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Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact. Job

Fraud Specialist

Reverb
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We are looking for a Fraud Specialist to support our mission of keeping Reverb’s marketplace the safest and most secure destination to buy, sell, and discover gear from across the globe! We are looking for a proactive investigator who has the health and safety of our users as your top priority. You never take things at face value, but rather you relish in the opportunity to dig deeper and analyze the information that’s put in front of you. As a person fueled by curiosity, you take the time to consider multiple perspectives and outcomes in order to mitigate fraud on the platform. You’ll play an integral role in strengthening and protecting our community of musicians and music-lovers by upholding the Reverb values and keeping the bad players at bay.

Seller Engagement Manager

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Reverb is looking to bring a new Seller Engagement Manager to our Outreach team! In this role you will act as a key account manager, developing Reverb’s relationship with our sellers. You will be responsible for actively growing sellers’ Reverb business and ensuring they are best utilizing the site and its features.