Employee Experience Manager

West Monroe isn’t a start-up consulting firm, but we act like one. 

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. 

If you’re looking to play a “back office” HR role, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our Shared Services team is the foundation of our culture and steward of our values. We partner with our internal clients and provide exceptional service to enable them to provide outstanding service to the firm’s clients. Sound interesting? Then West Monroe Partners just might be the place for you. 

Think you’re up to the challenge?

West Monroe Partners is seeking an Employee Experience Manager to join the People Strategy & Experience team. A role within this team means delivering on our positive and award-winning employee experience – one packed with challenging opportunities that enable our employees to build impactful lives with those they trust. The Employee Experience Manager role is responsible for defining the Employee Experience strategy, establishing a Voice of the Employee (VoE) program and delivering on initiatives to deliver on our employer brand and improve the employee experience. You will need to partner across functions, the line, with Shared Services partners, and all employees, requiring extensive data-backed analysis to influence decision making. 

Key Responsibilities:

  • Define an Employee Experience (EX) Strategy & Roadmap, which includes uncovering market differentiators through a competitor landscape assessment (in partnership with Strategic Growth team) and determining EX deficiencies to be addressed
  • Establish a Voice of the Employee (VoE) program (includes selection of tools) to systematically gather data, help interpret findings, and provide a two-way communication platform between employees and leadership
  • Extend EX strategy to promote an effective digital workplace and experience
  • Enhance our Employer Brand in partnership with Marketing team
  • Define and lead an Employee Experience governance structure to manage various EX initiatives
  • Lead and manage highly visible, cross-functional portfolio of EX initiatives, including proactively communicating and reporting on overall initiative health and the defined KPIs/metrics for each initiative
  • Use diverse and compelling data-driven methods to communicate effectively and with partners at various levels, including senior leadership
  • Communicate risks and issues and manage mitigation plans, accordingly
  • Understand downstream impacts of employee experience and partner with Shared Services functions to make changes accordingly
  • Serve as a change leader and EX evangelist by elevating themes and messages, influencing key stakeholders and potential recruits (employment brand), and highlighting messaging in our sales material to clients
  • Coach cross-functional teams to execute on EX initiatives in alignment with our employee value proposition
  • Analyze effectiveness of EX efforts (metrics) to ensure objectives are met and benefits realized  

Required Knowledge, Skills, and Abilities: 

  • Proficiency in employee experience / digital workplace principles and tools
  • Ability to create structure around ambiguous assignments and manage complexity in terms of the work and stakeholders to deliver results in a compressed timeframe 
  • Ability to identify measures and metrics to assess effectiveness of efforts
  • Use best-in-class project management and stakeholder engagement techniques to influence broad group of stakeholders and senior leaders – without direct authority
  • Ability to speak in front of large populations (firmwide)
  • Strong foundation in problem solving, analytics, project management, change management principles and tools 
  • Strong emotional intelligence and communications skills; superior editing, writing, and critical reasoning skills and ability to influence stakeholders 

Qualifications:

  • Bachelor’s degree in Business, HR, Organizational Development, or related field required; Master’s degree in related field preferred
  • 10 or more years of experience establishing, leading and delivering effective employee experiences  
  • Experience in a professional services environment desirable 
  • Proven track record of critical thinking; synthesizing data to address complex problems via achievable strategies/solutions
  • Demonstrated attention to detail and strong prioritization skills
  • Extremely strong written and oral communication skills
  • Ability to build strong cross-functional relationships and influence stakeholders
  • Ability to adapt to a constantly changing environment
  • Ability to multi-task in a fast-paced, nimble, professional environment 
  • High proficiency with MS Word, Outlook, Excel, and PowerPoint 
  • High levels of initiative and self-motivation

Think you've got what it takes? Join our team and make us better.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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