Human Resources Business Partner - Contact Center
What you’ll be doing:
The People Resources Business Partner will join a team of smart, business-minded and hands-on HR professionals. As a PRBP supporting multiple clients within our Contact Center, you will partner directly with Sr. Leaders and managers to deliver results and keep engagement levels high. Your primary focus will be to help your clients meet their business goals while living Enova’s core values.
Your core priorities will be in:
- Performance Management: You’ll work closely with Talent Development on our performance management process but spend much of your time between the formal cycles with your clients on planning, goal setting and working on individual development plans.
- Employee Relations: You will be the main contact for employees within your client groups, responsible for handling and escalating any employee relations issues in partnership with our in-house employment counsel.
- Engagement: You will partner with Talent Development and managers within your client group on driving engagement and retention of our talent.
- Policy: You’ll be expected to administer and enhance established People policies and procedures and have a voice in shaping enhancements or changes needed as our business continues to grow and scale.
- Partnership: You will be expected to develop strong, collaborative relationships with our Centers of Excellence (Compensation, Benefits, Recruiting, Talent Development, and People Tech) to bridge business goals with People Team offerings.
What you should have:
- A Bachelor’s degree in Human Resources, Business or related field; or equivalent experience
- 1-3 years of professional human resources business partnering experience in a high demand, high output role with a demonstrated track record of success being an integrated member of a business team. Strong preference to those coming out of call/contact center or largely non-exempt employee populations
- Demonstrated capability to execute and drive projects forward to completion
- Results-oriented, creative, self-starter who can execute in a fast-paced environment
- High emotional intelligence and strong interdepartmental collaboration skills
- Excellent interpersonal and communication skills, specifically group presentation and influence skills
- Knowledgeable in State (IL, CO, UT) and Federal employment laws
- Passion, grit and perspective
- PHR or SPHR a plus
- Experience working in Workday HCM a plus
About Enova:
Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health. Want to learn more? Just ask any of our almost 1,500 employees.
Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.