SMS Assist
Chicago, IL

Human Resources Business Partner at SMS Assist

| Chicago
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Responsibilities

 

  • Partners with business leaders to ensure execution and prioritization of HR strategies, initiatives, goals and business plans.
  • Provides HR leadership and influence through deep relationships with assigned senior leadership teams.
  • Contributes to the business strategy by helping leaders identify, prioritize and build organizational capabilities, behaviors, structures and processes.
  • Provides proactive and strategic guidance and support for organizational planning and development initiatives that align the HR agenda in support of key business strategies and initiatives.
  • Proactively engages on talent management agenda including attrition, retention, recruiting, succession planning, professional development, performance, leadership development.
  • Builds strong, credible business relationships with senior stakeholders, their teams and managers and create a respected presence with employees.
  • Provides consultative guidance and coaching to managers and employees on human resources-related matters, ensuring alignment with corporate policies, goals, and objectives
  • Provides HR policy guidance and interpretation
  • Provides guidance and input on business unit restructures, workforce planning and succession planning
  • Supports company-wide organizational development
  • Provides Roundtable process management
  • Partners with the HR team to manage and resolve complex employee relations issues  
  • Partners with department leaders to develop goals and KPIs
  • Provides day-to-day performance management guidance to all leaders (e.g. coaching, counseling, career development, disciplinary actions) and ensure the effective deployment of the company performance management policy and process
  • Works with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Fosters a positive team environment
  • Ensures confidentiality of internal and external data
  • Performs ad-hoc projects and other duties as assigned

 

   Professional Skills

  • Verbal Communication - Expert
  • Written Communication - Expert
  • Teamwork - Expert
  • Relationships - Expert
  • Negotiation - Advanced
  • Organizational Awareness - Expert
  • Learning Agility - Expert
  • Analysis - Advanced
  • Problem Solving - Advanced
  • Process Orientation – Proficient
  • Prioritization - Expert

 

Role Specific Skills

  • Ability to understand business structure and goals and recommend new approaches, policies and procedures to drive continual improvement in business outcomes and the development of the value of HR within the company
  • Proficient in MS Office suite and HR IT tools such as LMS and HRM systems

 

People Management Skills

 

  • Individual contributor role

 

Qualifications

 

    Minimum Qualifications

 

  • Completed Bachelor’s Degree or equivalent
  • At least 10 years of human resources experience
  • Experience supporting hourly employee client groups
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook 

    

Preferred Qualifications

  • Master’s Degree in HRM or MBA preferred
  • PHR or SPHR certification

 

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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
22

All Jobs
All Jobs
Design + UX
Dev + Engineer
HR
Legal
Marketing
Product
Project Mgmt
Sales
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Service Delivery Manager

SMS Assist
Chicago
2 hours ago
+35
The Service Delivery Manager is responsible for driving profitable business results and operational excellence by creating and developing relationships with clients and delivering service that exceeds expectations. Their main focus is to act as a voice of the client to internal stakeholders, as well as driving a two-way relationship back to the client. This role serves as a key client contact and works with Sales, Operations, Legal and Technology to deliver an excellent client experience.

Communications and Experience Coordinator

SMS Assist
Chicago
2 hours ago
+35
As a member of the Communications and Experience Team, you will join our mission of enhancing the overall SMS Assist experience, both inside and out. We believe in creating an environment that SMSers can be proud of—programming that is useful and interesting, communications that are clear and consistent, and purposeful initiatives that are based on the needs of colleagues. We’re all passionate about fostering an incredible culture for every level and location. So, what are you waiting for? Let’s get to work! The communications and experience coordinator will be responsible for having a full understanding of the ins and outs of our company. From upcoming events to new customers, you are driven by always knowing the latest SMS Assist news and how it relates to our internal audiences. You are enthusiastic about creating incredible experiences for our employees and are a brand steward externally. You are a collaborative internal partner across the organization and report to the director of communications and experience.

Senior DevOps Engineer II

SMS Assist
Chicago
2 days ago
+35
The Senior DevOps Engineer II supports the Product and Technology Department by developing and building IT solutions, installing and configuring solutions, and implementing reusable components. They will also translate technical requirements, assist with all stages of test data, develop interface stubs and simulators, and perform script maintenance and updates. This candidate must have experience in designing and implementing cloud solutions in Azure or AWS public cloud. 

Director of Product

SMS Assist
Chicago
2 days ago
+35
The Director of Product Management is responsible for developing and executing SMS Assist’s product strategy in the service of our commercial and residential business units. This leader will help build a learning technology platform that makes every work order better than the last and SMS Assist the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and deliver software that streamlines work processes.  The Director will enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements in their property management operations. This role will also be responsible for contributing to SMS Assist’s Corporate and Product Strategy and ensuring continued alignment between the product roadmaps, the company’s business objectives and the needs of the respective business units. The Director of Product Management will report to the Chief Product Officer.

Account Representative (Nights)

SMS Assist
Chicago
2 days ago
+35
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Compliance Associate I

SMS Assist
Chicago
3 days ago
+35
The Compliance Associate manages a portfolio of vendors and serves as a single point of contact for their compliance needs. As a division of the Legal Department, the Compliance Department and its Associates are the revenue protectors of SMS Assist and serve a critical risk management function for the company. The Compliance Associate enables SMS Assist to execute customer growth and retention strategies by building personal relationships with vendors and ensuring their compliance with applicable SMS Assist and customer requirements. Responsibilities include managing vendor contracts and insurance policies, reporting on vendors’ compliance status, ensuring all applicable information is properly included in SMS Assist’s databases, collaborating with various internal departments in order to achieve appropriate risk management standards, and overall vendor relationship management.

Sales Strategy and Operations Analyst-1

SMS Assist
Chicago
5 days ago
+35
The Sales Strategy and Operations Analyst supports all sales strategy, operations, and pricing execution for the department. This role is responsible for activities such as: implementation of account segmentation, sales coverage models, sales capacity, compensation models, and overall performance analytics. This role assists in defining market competitive pricing strategies / tactics that maximize value proposition and ensure appropriate margin requirements are met across all client segments and product areas. The Sales Analyst works closely with a number of internal departments such as Sales, Affiliates, Operations, Product and Finance.

Inside Sales Representative

SMS Assist
Chicago
5 days ago
+35
The Inside Sales Representative is responsible for sourcing prospective clients and creating interest of how SMS Assist services can benefit their organization. This position is an enterprise role working with sales, marketing, clients and prospective clients to build a sales pipeline. The position reports to the Manager of Inside Sales and Lead Generation and will serve as a support role for all Vice Presidents of Sales.

Senior Front End Software Developer I

SMS Assist
Chicago
5 days ago
+35
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise-grade software. Software Developer is involved in all areas of development from design to development to testing.

Sr. Service Delivery Manager

SMS Assist
Chicago
6 days ago
+35
Consistently delivers exceptional client experiences that create increased client satisfaction, retention and willingness to be a reference. Establishes and grows relationships with assigned clients. Develops monthly updates, quarterly plans and presents annual business reviews to clients; develops strategies and improvement plans from those results. Leverages internal departments such as Sales, Operations, IT and Marketing to meet or exceed performance standards of established service level agreements (SLAs). Forecasts and measures account metrics to improve client revenue and retention. Develops and drives continuous improvement initiatives related to the client. Understands client objectives, resolves challenges and meets the needs of the client by performing regular assessments of data.

Sales Director - Residential

SMS Assist
Chicago
6 days ago
+35
Deliver Revenue: Responsible for selling services and solutions into the C-Suite of target REITs, institutional investors and property managers across various real estate assets classes with a focus on residential. Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential real estate sector, the “proptech” sector and other related sectors. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned. Expected Travel Time: 25-50% of the time typically on 1-3 day trips.

Vendor Recruiter Lead

SMS Assist
Chicago
1 week ago
+35
Lead the team of Vendor Recruiters to meet all targets by both removing barriers and building creative new vendor recruiting tactics and supporting growth strategies of the business. Establish a program plan and targets to proactively address all vendor needs of the business. Build new vendor networks in markets where new business is anticipated. Ownership of monitoring and driving program metrics, including status reporting to leadership and key stakeholders. Ensure new vendors are aware of performance expectations and equipped to successfully perform services. Develop a plan for oversight and coaching to affiliates during initial work orders.

Senior Front End Software Developer I

SMS Assist
Chicago
1 week ago
+35
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise-grade software. Software Developer is involved in all areas of development from design to development to testing.

Sales Director

SMS Assist
Chicago
1 week ago
+35
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to operations/procurement.  Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential market and other related industries. 

Director of Talent Management

SMS Assist
Chicago
1 week ago
+35
Act as owner of employee learning experience, ensuring new hire and all-employee trainings are streamlined, relevant and engaging. Create and implement guiding principles to drive desired learning experience, gaining buy-in and support from senior leaders across the organization. Provide thought leadership and innovative ideas to enable a 'learning culture,' bringing to life core values and competencies through various initiatives and tactics. Demonstrate knowledge of best-in-class learning approaches and tools. Define metrics for successful evaluation of programs and offerings and address opportunities for ongoing improvement based on feedback, usage/participation rates and alignment with business needs. Conduct needs assessment in partnership with HR Business Partners/business leaders to identify organizational development needs; recommend tactics and learning modalities to address key opportunity areas and provide consultation to enable implementation of tactics. Provide leadership and direction to all learning-focused and talent-focused team members. Lead and manage key external vendor relationships as necessary. Manage career development work across multiple functions. Develop change management and communication strategy to drive awareness and understanding of learning and leadership development initiatives and outcomes.

VP, Sales Operations & Customer Relations

SMS Assist
Chicago
2 weeks ago
+35
This position develops, improves and maintains an effective sales infrastructure and leading sales enablement initiatives across the company. They maintain effective and collaborative relationships internally across SMS departments, adding value and knowledge to discussions. Directs and oversees development and implementation of operational processes meant to improve the efficiency of the sales team.

Product Manager I

SMS Assist
Chicago
2 weeks ago
+35
The Product Manager I is responsible for executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals.  The Product Manager will also contribute to SMS Assist’s Corporate and Product Strategy and ensure continued alignment between their product roadmap and the company’s business objectives.

Senior Product Manager I

SMS Assist
Chicago
2 weeks ago
+35
The Senior Product Manager I is responsible for developing and executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals.  The Senior Product Manager I will also be responsible for contributing to SMS Assist’s Corporate and Product Strategy and ensuring continued alignment between their product roadmap and the company’s business objectives.

Product Manager II

SMS Assist
Chicago
2 weeks ago
+35
The Product Manager II leads and collaborates with various local and overseas teams and stakeholders to deliver value to customers, affiliates and internal users through delivery of well-defined, appropriately-prioritized and human-centric product solutions.

Talent Development Manager

SMS Assist
Chicago
2 weeks ago
+35
Provide thought leadership and innovative ideas to enable a 'learning culture,' bringing to life core values and competencies through various initiatives and tactics. Conduct needs assessment in partnership with HR Business Partners/business leaders to identify organizational development needs; recommend tactics and learning modalities to address key opportunity areas and provide consultation to enable implementation of tactics. Manage career development work across multiple functions.

Lead UX Architect

SMS Assist
Chicago
3 weeks ago
The Lead UX Architect works closely with SMS business leadership, product owners, engineers, and our users to craft experiences across multiple channels and platforms. This role will draw on their thorough knowledge of the UX lifecycle (research, concepting, iterative design, testing) to help lead the definition and creation of user-centered design solutions that address user needs and SMS’ business goals. The Lead UX Architect has experience in managing projects through the entire product lifecycle, mentoring junior members of the team,  and will proactively manage expectations. They engage in effective dialog with the engineering team to ensure design intent is delivered consistently.

Manager of Learning Experience Design

SMS Assist
Chicago
3 weeks ago
The Manager of Learning Experience Design (LX) is responsible for the effective performance of the Learning Experience (LX) Design service within SMS Assist, including the definition of learning standards, processes, and tools, liaising with departments to ensure learning needs are analyzed and met, and providing leadership to the LX team. The LX Manager helps define, build, and support the organization’s learning and development strategy.