Enova
Chicago, IL

Learning Manager at Enova

| Chicago
Sorry, this job was removed at 11:51 a.m. (CST) on Friday, March 27, 2020
Find out who's hiring in Chicago.
See all HR jobs in Chicago
Apply now

How do you like to make an impact?

Think back to your last job. Were you able to mentor and lead your team to true impact and outcomes? Do you like to take on the needs of your stakeholders and leverage a team of smart professionals to deliver what they need? Enova empowers you to make decisions and influence how outcomes are achieved. That includes taking the lead on the development of a new hire program, to determining the best way to partner for the benefit if a whole new office launch. We want you to have your voice heard Day One. We want you to make your mark. This is the core of Enova.

About the Role:

As Learning Manager, you will lead a team of Learning Associates to deliver and facilitate the learning of all Contact Center associates. You will partner with the operational leadership to plan, create and forecast employee development initiatives supporting our Contact Center associates.You will be responsible for establishing best practices for Learning Delivery and apply methods that maximize productivity and high-performance within the Contact Center. Your leadership on the team, along with stakeholder partnering will be critical to the success of our Contact Center operation and our customers.

What You’ll Be Doing:

  • Manage a team of Learning Associates and Specialists with expertise in Contact Center facilitation
  • Partner with instructional designers, HR, business stakeholders and team members to ensure our Contact Center team members have the training and learning they need to hit our high performance goals
  • Partner with Contact Center leadership to ensure new hire learning supports a high engagement onboarding process
  • Assess overall training program efficacy by monitoring progress, tracking and reviewing results, and making necessary changes to support the business growth and evolution.
  • Based on the needs of the business, there may be times where you are facilitating classroom training
  • Manage and continually evolve the methods and tools we use to develop Contact Center talent

We get excited about you if you have:

  • Bachelor's degree
  • 3 to 5 years of call center, production operations or retail service training experience
  • 2 or more years managing or directing a training team or function
  • Strong organizational skills with evidence of successfully managing concurrent projects
  • Strong client engagement and business partnering skills
  • Natural collaboration and problem solving skills that build credibility with stakeholders
  • Trusted people leader who leads and manages with integrity, empathy and grit
  • Ability to establish trust and credibility to build strong stakeholder engagement and partnerships
  • Flexibility to travel to and work from our Gurnee, IL office on monthly and as-needed basis
  • Ability to execute in a fast-paced environment

About the People Team

Most companies call this team the HR Department. We don’t like that name because we don’t think of Enovaians as ‘resources’; they’re people first and foremost. Our People Team is made up of 30+ ‘People People’ who are focused on making Enova an awesome place to work. That means the Recruiting team is obsessed with identifying top-notch talent to bring onboard, and our Compensation and Benefits team is tirelessly working to make sure Enova’s offerings are competitive and exciting. It means Talent Development is seen as a valuable resource for new and current employees to grow their skills, and People Resources is partnered closely with leaders to develop their people strategy. It means our PeopleTech team tackles any behind the scenes processes that makes sure things run smoothly for employees. Basically, it means we hustle to make sure Enova is a great place to spend 40ish hours a week.

About Enova

Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work some place awesome.” Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

See More
Apply now

Where we are

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
Previous
Next

What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Women @ Enova, Pride @ Enova, South Asians @ Enova, and more!
Open door policy
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Past events have been at the Museum of Science and Industry, Millennium Park and more!
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 4 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees discounted on-site garage parking.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Both company-wide and department-specific events.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

An Insider's view of Enova

What’s the vibe like in the office?

Enova has a fun, but hardworking vibe. Throughout my time here, even while everyone is hard at work, we are all still enjoying what we do and who we get to do it with.

Mercedez

Learning Systems Administrator

What projects are you most excited about?

My job requires me to think about my work from many different angles, and often make decisions when there is no obvious 'right' answer. I really enjoy the opportunity of tackling new challenges and mastering different decision-making frameworks.

Monica

Sr Manager, Product Management

How does the company support your career growth?

Enova supported my career/growth with training when I started. In baseline, the training program for new software engineers, we were given the time to learn before joining a team. It was great to have dedicated time just focused on learning and getting acclimated to Enova before jumping into project work.

Elena

Software Engineer II

What’s the vibe like in the office?

Enova provides an open and supportive environment that allows employees to proactively grow and develop. Leaders and mentors motivate team members to discover a better way to do the work. Here you can find yourself surrounded by talented, inspiring people.

Grace

Data Analyst I

Enova Careers in Chicago
10

All Jobs
All Jobs
Data + Analytics
Dev + Engineer
Operations
Product
Tap to close

General Contact Center Application

Enova
Chicago
6 days ago
+45
Answer inbound calls, chats and resolve customer issues. Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services. Convert leads into completed loan applications. Contact existing customers to address questions or to follow up on current marketing campaigns. Contact potential customers who have not completed a loan application. Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals. Apply a professional attitude and image for all internal and external customers.

Strategy and Operations Analyst

Enova
Chicago
1 week ago
+45
Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements. Build and cultivate relationships with cross-functional teams within the organization. Evaluate vendor proposals, negotiate with external partners and collaborate with internal tech development teams to ensure that projects meet business requirements. Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and drive bottom line results. Run ad hoc projects that are often data intensive and require comfort with numbers to make decisions.

Software Engineering Tech Lead

Enova
Chicago
1 week ago
+45
As a Software Engineering Tech Lead, you will take ownership of the development of our systems and applications. You will team up with technical and business stakeholders, advocate for a high quality codebase, and eliminate roadblocks. You'll also enhance our collaborative environment by supporting the engineers on your team through mentorship and knowledge sharing.

Workforce Management Department Manager

Enova
Chicago
1 week ago
+45
Enova is seeking to hire a Workforce Management Department Manager to optimize our contact center efficiency, using Genesys WFM software. With the help of a support team, this person will operate as an owner to drive the overall strategy for WFM that reflects a high performance environment and culture. We will look to this highly motivated person to establish a strong set of best practices and methods to maximize efficiency and occupancy, to meet fluctuating volumes and staffing demands.

Senior Software Development Engineer in Test

Enova
Chicago
2 weeks ago
+45
As a Senior Software Test Engineer, the team will look to you for testing not only at the feature level, but on the product level. Not only will you be involved in writing tests and feature specs with developers, it’ll be your responsibility to manage test implementation and quality validation for the entire project. This includes everything from choosing and laying the groundwork for new test suites, to pushing back on deadlines when a project needs more TLC before release. Product confidence is a top priority for each team, and we’ll look to you to be its vanguard in each project.

Analytics Analyst - Portfolio Analytics

Enova
Chicago
2 weeks ago
+45
As an Analytics Analyst you will be one of Enova’s most valuable resources. You will develop, enhance and test the company’s models for use in determining the appropriate lending criteria and verification procedures. At times, you may be asked to conduct ad hoc analysis using statistical and financial tools to recommend for risk management, marketing and operational strategies. You will demonstrate the ability to interpret and organize data, and communicate it effectively to cross functional teams to solve business problems, provide requirements and support implementation. And through all of this, you’ll mentor analysts and disseminate your technical knowledge throughout the Analytics team.  

Software Engineer

Enova
Chicago
2 weeks ago
+45
What you’ll be doing: As a Senior Software Engineer, you’ll be designing and implementing technical solutions to business problems. You’ll collaborate with other engineers to build the best systems for the problem at hand, learning from Lead Engineers and Architects, while mentoring junior developers. Most problems have multiple solutions and we need your expertise to figure out which one is best, influence technical teams of your solution, and drive to completion.

Product Manager

Enova
Chicago
2 weeks ago
+45
As a Product Manager at Enova, you will be helping to shape the future of our lending products and platforms. You will help to drive product roadmaps by collecting internal and external customer feedback and work across departments to elicit or give requirements, prioritize backlog, and work with Engineering teams to deliver quality products. We look to our PMs for recommendations on new product features and tradeoffs in order to create a competitive advantage for Enova. You will put together business cases and work closely with stakeholders to get buy-in. You will be directly impacting the business and our hardworking customers.

Strategy and Operations Associate

Enova
Chicago
2 weeks ago
+45
  Strategy and Operations Associate As an Associate on the Strategy & Operations - or “S&O” as insiders commonly refer to them here – You will wear a lot of hats so being comfortable with change comes naturally. What you’ll do:

Head of Operations

Enova
Chicago
6 months ago
+45
The Director of Operations will be measured by the organization’s ability to provide high quality services, increased use of new proven technologies to increase efficiency, and achievement of performance metrics. The Director of Operations will execute Enova’s vision for operations to ensure the contact center meets customer and organization needs and continually engage in leading and inspiring the team in implementing best practices.