We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic manager to join our Americas HR Regional team where you'll join a team of professionals who love what they do. In this role, you will be collaborating closely with hotel HR and operations team where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You'll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague's become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,500 hotel, all-inclusive, and wellness resort properties in 70 countries across six continents.
We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow-we never lose sight of what's most important: People.
Why Now?
We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel-and we are looking for passionate changemakers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job-it's a career for people that care.
How We Care for Our People
Wellbeing is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For®" for the last nine years.
We're proud to offer exceptional corporate benefits which include:• Annual allotment of free hotel stays at Hyatt hotels globally• Flexible work schedule and location• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption• Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with a close fun team, are results driven, and want a variety of opportunities to develop personally and professionally.
The Role
This role is responsible for day-to-day support for all aspects of human resources for managed Select Service hotels in the Americas, administrative support for hotel transitions for all managed full service & select service hotels, and daily support from full-service hotels on policy interpretation, system concerns, etc.• Provide HR Specialist support for all managed select service hotels. This includes: first line of support for hotel leaders with general questions, advice, policy interpretation, lead compensation planning and localize regional communication.• Consult on escalated or complex colleague performance concerns for all managed select service hotels, including partnering with RVP-operations for general manager leadership development plans• Consult on escalated colleague concerns, including Ethics Points as needed for full service and select service managed hotels.• Manage all Ethics point and escalated colleague issue management - distributes, monitors and closes cases in partnership with hotel and regional HR leadership.• Attend and represent Americas HR in communicating regional priorities on monthly select GM calls.• Enhance, maintain and lead end-to-end process for HR support of hotel openings & transitions, including organizing and leading regular functional calls, coordinating task ownership and completion, Americas HR liaison between hotel HR, regional leadership and management company representatives (for divestures & acquisitions)• Manage Americas HR inbox. This includes directly responding to policy interpretation, general HR inquiries, etc. or re-directing inquiries to SME• Demonstrate a commitment to Hyatt core values
Qualifications
Experience Required: • 5-7 years of progressive experience in Human Resources, or a combination of Human Resources and operations experience with a minimum of 3 years of Human Resources experience• Prior experience with leader coaching and counseling, leading colleague investigations• Prior experience with effectively influencing senior operations leaders
Experience Preferred: • Bachelor's degree in Human Resources, Hospitality, or a related field preferred• SHRM-CP, SHRM-SCP, PHR or SPHR preferred• Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook, Forms• Experience with HR Systems such as EIS, Peoplesoft, Talent Hub and Saba preferred
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Reality Check:
Research shows that women, people of color and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.