The Role 

The Manager, Training & Development is a leader of our Retail Operations group and will create and deliver strategic, in-person and remote, learning solutions that align to operational changes and business priorities specifically supporting our growing and evolving national retail footprint (Rise, Essence, Fiorello Pharmaceuticals, Bluepoint, etc.). You will utilize learning technologies and tolls that will give our Retail team access to the learning, knowledge and the know-how to perform and adapt in their roles not only to develop their careers but to maximize performance and prioritize compliance.

The ideal candidate is committed to the highest standards of work product, confidentiality, and integrity. They are able to build positive working relationships with all stakeholders, including the intended audience. They are passionate about Training and Development and can quickly understand the business operations and where we are today and help build a simple and executable plan on where we need to be in the short and long-term future. 

Responsibilities 

Content Development & Business Assessment

• Conduct training needs analysis and partnering with business stakeholders to develop and deliver solutions to address gaps
• Identify and recommend training and development opportunities for employees in achieving enhanced performance and/or career development
• Create, implement, and iterate on engaging and scalable learning plans and calendar for employees
• Program Manage; can vision, strategize and execute a full-to-end learning development program
• Work proactively with Subject Matter Experts (SMEs) to understand needs and goals and to develop content for training programs

Facilitation

• Lead and deliver courses aligning with operational initiatives
• Manage day-to-day administration and logistics of running training programs including communication with attendees, coordinating classroom (whether physical or virtual) and track employee training completion
• Utilize varying mediums, learning materials, and lesson plans to engage different learning styles for content varying from sales and service training to compliance training
• Ensure all training resources are up to date and relevant

LMS Administration

• Develop a technology-enabled strategy maximizing our current LMS platform
• Promote and ensure a consistent look and feel for all sites in the LMS (including adhering to brand standards)
• Train admins and employees on essential functions of course uploading or creation
• Maintain a well-thought out taxonomy (and overall organization) to make our LMS a highly-curated experience; includes setting it up in a way to produce best-in-class reports
• Act as the point person for support and routing troubleshooting activities
• Assist in the development and execution of communication plans related to the implementation of new systems, enhancements, and/or process changes

Qualifications  

• Bachelor’s degree
• 8+ years building the framework and infrastructure for a training, learning, or education program with proficiency in course design and delivery and hands-on business experience; combination of large and high-growth organizations, preferred
• Experience with SharePoint, Learning Management Systems, required
• Strong business insight to prioritize learning solutions that address current and anticipated organizational and operational business changes
• Strong project management and prioritization capabilities; can set deadlines and deliver through a well-thought out and strategic plan
• Proven ability to work with, influence, coach, and facilitate at all levels and collaborates, build consensus to drive change
• Ability to be execute against changing priorities and deadlines with minimal supervision; enjoys change and adapts constructively
• Ability to work in an unstructured environment to strategically set and achieve organizational goals to help build and define more structure
• High personal commitment and highest-quality standards
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgement, common sense and resourcefulness 
• Adapts and thrives in a demanding, fast-paced environment 
• Possesses a high level of critical thinking 
• Operates with a high level of professionalism and integrity, including dealing with confidential information 
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb 
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws. 

Additional Requirements 

• Must pass any and all required background checks  
• Must be and remain compliant with all legal or company regulations for working in the industry  
• Must be able and willing to travel to various store locations for on-site training needs
• Will require up to 40% of travel

#LI-PB1