SMS Assist Summary
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
Job Summary
The Recruiter has a critical role in identifying and hiring individuals who have the right skills, competencies and behaviors aligned to SMS Assist values, culture and business growth goals. They will be responsible for the full recruitment life cycle process.
Responsibilities
• Work directly with Hiring Managers to identify job vacancies, and influence and guide the staffing process
• Attract, source, pre-screen, and hire talent to enhance the skills of SMS Assist and culture of our workplace
• Collaborate with the HR Training team regarding resource planning, talent acquisition and proactive sourcing to build pipelines of top talent
• Understand the specific requirements of the role / vacancy and how it contributes to the business.
• Coordinate phone interviews and on-site interviews with SMS Assist team members
• Provide a consistent and superior hiring experience and employment brand for SMS Assist
• Consider and challenge position requirements, candidate qualifications and hiring guidelines as appropriate to attract superior talent
• Collect, analyze and deliver market intelligence and industry trends to ensure the Company is competitive
• Manage multiple and shifting priorities in a fast paced, dynamic environment
• Maintain exceptional skills in negotiation, strategic thinking, talent assessment, collaboration, handling challenging conversations and multi-tasking
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
Professional Skills
• Customer Service - Proficient
• Verbal Communication - Advanced
• Written Communication - Proficient
• Teamwork - Proficient
• Relationships - Advanced
• Negotiation - Proficient
• Organizational Awareness - Proficient
• Learning Agility - Proficient
• Analysis - Proficient
• Problem Solving - Proficient
• Process Orientation - Proficient
• Prioritization - Proficient
Role Specific Skills
• Knowledge of legal and regulatory requirements related to recruitment practices
• Able to build strong networks and engage with prospective talent at all level
• Able to identify multiple sourcing methods and techniques
• Proficient in Microsoft Office suite
• Proficient in HRIS / recruitment tools
• Confident and self motivated
People Management Skills
• This is an individual contributor role
Minimum Qualifications
• Completed Bachelor’s Degree
• 1+ years experience recruiting Corporate/Customer Service roles preferably in
Facilities/Property Management sector