As a key member of our Talent Acquisition team, & the first leader of Talent Acquisition Operations you’ll drive recruitment process optimization by overseeing all recruitment systems and tools and their integration. You will partner closely with our talent partners, coordinators, & sourcers, to create scalable and sustainable systems that result in great experiences for both candidates and ActiveCampaign employees. 

This is an opportunity to work in a highly collaborative team environment and be part of the TA team that is led by curiosity and likes to get stuff done. This newly created position reports directly to the Director of Talent Acquisition and requires analytical strength, attention to detail, candidate obsession, and the ability to work autonomously in an ambiguous environment. If you're passionate about process excellence, enabling people development through technology and communications, and building and growing a high-performing team, then we need you!

What your day could consist of:

• Support in developing the program and project management infrastructure for a growing TA organization
• Partner with our TA team members to ensure ATS processes and metrics are accurate, as well as our LinkedIn Recruiter Accounts; Conduct data integrity audits and provide system maintenance and updates as needed
• Oversee the Talent Coordinators and provide clear expectations around goals and priorities
• Develop reports regularly for recruiter KPI measurement and Company communication
• Advocate for new initiatives using research, data, and business metrics to derive insights and shape recommendations
• Identify any new tools, systems, or technologies that will improve our processes and make the team more efficient
• Collaborate with Talent stakeholders to develop a long-term strategy for talent reporting and analytics
• Elevate our employer brand awareness in partnership with TA & Marketing 
• Oversee and iterate as necessary on all candidate-facing collateral, developing solutions and modifications consistent with regional talent market culture and legal requirements
• Partner with our larger People team to develop best practices within our ATS system and broadly educate our teams world-wide on how to ensure we are compliant and respecting the privacy of all candidates
• Serve as first point of contact for all ATS troubleshooting from talent partners, HRBPs, and hiring managers

What is needed:

• 5+ years experience working in Talent/HR Operations, Programs and/or Analytics - ideal experience working for a high-growth company. Prior recruiting experience highly preferred.
• Consistent track record for identifying and launching process improvements
• You are someone who thinks big picture, but also sweats the details
• Demonstrated problem solving, analytic and communication skills
• Excellent judgment and decision-making skills
• Customer experience mindset / obsession with improving processes to strengthen the experience for our candidates and teammates
• Ability to work independently and in a team as well as to influence at all levels of the organization
• Demonstrated ability to manage multiple projects and programs with a strong ability to partner with and influence cross functional stakeholders
• Extensive knowledge of, and experience with Lever; familiarity with an HRIS (ideally Workday)
• Experience coaching, mentoring and developing high performing teams - experience managing a remote team is a plus
• Global mindset and inspiring leadership. 

About ActiveCampaign:

We are a category-defining Customer Experience Automation Platform (CXA) that helps over 160,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 600+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text. 

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here. 

As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 160,000 today to millions. We have been ranked #4 Best Place to Work on Built In Chicago in 2021, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.

Perks and benefits:

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:

-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan,  telehealth and tele-mental health, and access to the Calm app for mediation)

-Open paid time off

-Generous 401(k) matching with no vesting

-Generous stipend to outfit your remote office

-Career growth including access to personal and professional coaching through Udemy

-Access to life coaches via Modern Health

-Cool swag

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.