Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

In Public Safety, it's not just about having the latest technology, but actually being able to use that technology to deliver real results in real situations. Trainers have the primary responsibility for training the end users and when needed the customers in-house trainer on the training approach. With our natively integrated system, public safety agencies can take advantage of the most advanced technologies providing more effective communication, collaboration, cooperation, and data sharing. The Training team is part of the Implementation and Delivery Team. Trainers will work closely with our Emergency Call Handling teams, which include: Project Managers, Resource Administrator, Field Engineer, Solutions Architects, Installers, Implementation Engineers and Support Engineers. The Technical Trainer will be responsible for training customers in the use of Motorola’s Emergency CallWorks 911 call processing, VESTA 911 call processing and CAD software. The Technical Trainer will also be responsible for providing on-site support and working with other teams as it relates to training.

Qualifications:

• Experience in the use of 911 call processing and/or CAD software.

• Provide on-site system cutover support

• 911 Dispatching experience strongly desired.

• Pre-installation site survey team member

• Knowledge of the Public Safety industry - highly preferred

• Continually seeks opportunities to increase customer satisfaction.

• Strong interpersonal and communication skills.

• Effectively applies our methodology and enforces training standards.

• Understands resource commitments on other projects and plans appropriately.

• Responsible for being a motivated team member.

• Joins regular (weekly) status meetings with the project team both internal and external.

• Has a thorough understanding of all versions of the product and the capabilities at an appropriate level in order to conduct customer training.

• Has a thorough understanding of internal tools and how to use them.

• Able to do basic troubleshooting of the application and uses the lab/test environment to do so.

• Maintains an understanding of new and emerging features and functions and the potential application on client engagements.

• Has a basic understanding of telephony, GIS, and trunking.

• Maintains knowledge on 911 industry

• Effectively communicates relevant project information to superiors.

• Resolves and/or escalates issues in a timely fashion.

• Understands how to communicate difficult/sensitive information tactfully.

• Communicates effectively with clients to identify needs and evaluate alternative solutions to issues and risks.

• Provide system overviews and demonstrations Attend user’s conferences and present to audiences

• Provide support for the sales team with systems overviews

• Bachelors degree preferred

• In case of a hurdle or issue, the Trainer should be able to help resolve the issue, in the shortest time possible, or notify the Project Manager. If the problem is between the team members and the clients, he/she should be able to come to amicable resolution, such that the relationships are maintained and work is not affected.

Basic Requirements

2+ years experience in training

High School Diploma or equivalent

Travel RequirementsOver 75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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