Upwork ($UPWK) is the world's largest freelancing website. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits. 

As a Talent Innovation Coordinator, you will be a key member of the team, providing day-to-day support in a variety of areas to our extraordinary contingent workforce team. Come join a collaborative, dynamic team that is driving the future of work and embodies the company's mission and values. This role is located in our Chicago office.

The role will best fit individuals that have experience in some or all of these areas; administrative assistance, record keeping, employee contract management, employment classification, and employee and client relationship management with a key focus on employee, independent contractor and client customer service.

Administrative Duties

• Monitor and process expenses, program expenditures and budget reports for contingent population.
• Initiate, handle and adjudicate domestic and international background checks
• Respond to and complete assignment verification requests as needed.
• Prepare immigration-related correspondence (e.g. foreign developer agreements, invitation letters, etc.) for freelancers, as needed.
• Assist with new assignment onboarding and offboarding processes.
• Audit contact persons on active assignments to ensure data quality and integrity for reporting purposes.
• Monitor the shipping, receiving, and audits of laptops and other equipment sent to contingent workers.

Program Support

• Develop positive working relationships with hiring managers to educate, drive adoption and regularly deliver business results.
• Processing assignment changes on Upwork such as increases, transfers, status changes, terms, etc.
• Identify, research and resolve program operational issues related to service fulfillment, product concerns, compliance, reporting, and billing.
• Completing assigned support functions with integrity and within the specified time frames.
• Actively participate in team projects and assignments to achieve overarching goals and initiatives. 
• Respond to inquiries via chat, email and telephone in an efficient and effective manner, when needed.
• Achieve program SLA’s by operational excellence, tracking, and swift resolution of issues.

What it takes to catch our eye:

• 1-2 years of experience in a HR or staffing client program role.
• Impeccable interpersonal, project coordination and communication skills.
• You’re a forward-thinking worker who is not afraid to get his/her hands dirty.
• You are looking for role with phenomenal opportunity for growth.
• Ability to effectively lead meetings internally and externally.
• You have a strong passion for HR & contingent workforce management. 

How to really knock our socks off:

• Previous MSP/ VMS experience, supporting day to day operations.
• Experience building or maintaining client programs
• Go-getter with multitasking prowess
• Excellent troubleshooting skills with an emphasis on task quality (thorough, meticulous, accountable).
• Teammate with strong communication skills.
• Strong abilities with Excel and Google Apps.

Come change how the world works.

At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.