Company Description
We've all had a recruiting experience that stands out, either because it was magical or 'oh so horrible.'
The technology that recruiting teams use to find, connect with, and advance talent often shapes a candidate's experience. Yello's software enables employers to recruit effectively and efficiently. If it excites you to be a part of a team that helps some of the world's largest brands connect with their future employees, then come grow your career with Yello.
Founded in 2008, Yello is a venture-backed talent acquisition software company that empowers Fortune 500 and fast-growing enterprise companies to find the best talent for their organizations - and helps people early in their careers find their dream job.
In July 2021 Yello merged with WayUp, the leading Diversity & Inclusion platform that ensures employers achieve their D&I goals by helping them virtually recruit qualified, diverse early-career candidates. Since 2014, WayUp has worked with employers of all sizes-from Fortune 500s like Clorox and Citi to nonprofits and startups. With over 6M users (71% of whom self-identify as underrepresented minorities), WayUp is known as the go-to platform used by early-career professionals to get hired.
About The Role
We are looking for a University Recruitment Consultant (also known as Customer Success Manager) to join our Customer Success team. In this role, you'll play an integral part in managing our Enterprise Clients using the WayUp procuct, building and nurturing relationships with Key Decision Makers, and being a trusted advisor and thought leader in the HR technology and recruitment space.
Our ideal candidate is someone who thrives in a fast-paced environment, is extremely analytics/numbers-driven, and is passionate about building and maintaining strong relationships while embracing challenges.
How You'll Make An Impact

• Manage a book of business of approximately 20 Enterprise Clients. You act as a strategic arm/advisor to those clients, helping them better utilize the WayUp platform and helping them with best practices.
• Analyze data on a regular basis for each client, and bring them data-driven recommendations -- you will be spending a lot of time looking through data, so we're looking for people who love data!
• Own the execution, optimization, success, and scale of each client in your book of business
• Hit at least 90% net revenue retention for all clients in your Book of Business (if you don't know what this means, no problem -- here is an article that explains it)
• Deeply understand our product suite; you should be able to identify a customer challenge and how our technology can help solve that problem
• Lead client onboarding by managing internal resources and client deliverables
• Set KPIs with customers and analyze performance
• Be comfortable interfacing internally with Sales, Product/Engineering, Marketing, Branding, Operations, and more
• Think outside of the box

What We're Looking For

• You have 3+ years of experience in a full-time Campus Recruitment or Campus Career Services role
• You have 3+ years in a role where you are analyzing data on a regular basis
• You have experience with Project Management
• You have the discipline to manage and constantly re-prioritize many open tasks
• You're exceptionally organized and detail-oriented
• You know how to identify a challenge, build an action plan and execute on it while quickly rebounding from any setbacks
• You're a self-starter that can work independently
• You have excellent written and verbal communication skills
• You're an engaging and confident storyteller who informs and excites people
• You enjoy the entrepreneurial environment of a startup and are adaptable to your role extending past traditional functions
• You welcome change and the opportunity to build something meaningful
• You are eager to learn new things - technology, methods, tools, customer businesses, product features, etc.

Additional Information

• We are open to remote candidates based in the following states: CA, CO, FL, GA, IL, IN, KS, MA, MI, NC, NH, NY, PA, TX, VA, and WI
• As required by Executive Order 14042, Federal contractor employees are required to receive the necessary shots to be fully vaccinated by January 4, 2022 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to submit proof of vaccination before starting employment with Yello.
• Yello is based in Chicago, and our business hours are 8:30 am to 5 pm Central. Employees living in other time zones will need to work Central hours.
• Yello is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
• You must be authorized to work in the United States. Yello is not offering visa sponsorship for this role.
• Must be able to sit or stand for continuous periods of time.