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At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The People Team at Flexport is a strategic partner in driving business success through our most important asset—our people. We strive to deliver talent strategy, leadership development, and exceptional employee experiences that enable teams to thrive. Guided by our values, we empower our internal clients, build for the long term, act with an entrepreneurial spirit, and simplify complexity to create scalable, high-impact solutions. Above all, we win as a team—collaborating across the organization to help our people grow and perform at their best.
The opportunity:We're seeking a Senior HR Manager to provide comprehensive human resources support across our corporate and fulfillment operations. This role serves a wide spectrum of HR functions including employee relations, compliance, and performance management. You'll support diverse teams from corporate to high-volume warehouse environments, ensuring consistent HR practices while adapting to unique business needs.
You will:- Employee Relations and Talent Management:
- Conduct thorough and impartial investigations into employee complaints, grievances, and policy violations
- Mediate and resolve employee conflicts, promoting a positive and respectful work environment
- Document all investigation findings and actions taken, providing guidance on performance management and disciplinary actions
- Coach and advise managers on complex employee relations issues across multiple business units
- Support performance management processes, including goal setting, reviews, and development planning
- Compliance & Risk Management:
- Ensure compliance with employment laws (ADA, FMLA, EEO, OSHA, FLSA) and conduct regular audits
- Maintain employee records and update handbooks/policies
- Develop and deliver compliance and HR training programs
- Audit FLSA requirements including time-tracking and overtime compliance
- HR Support:
- Analyze HR metrics to provide data-driven recommendations to leadership
- Support organizational change, compensation/benefits analysis, and employee engagement initiatives
- Lead special projects related to culture, diversity & inclusion, and employee experience
- Facilitate exit interviews and analyze turnover trends
- Streamline and improve HR processes and workflows
- Operations Support:
- Address unique HR challenges in warehouse environments and contingent workforce management
- Partner with Operations leadership on workforce planning and optimization
- Travel: 30% travel time within U.S.
- Bachelor's degree in Human Resources, Business Administration, or related field
- 5-8 years of HR experience, preferably in multi-site environments
- Strong knowledge of employment laws and proven experience in investigations and talent acquisition
- Experience with high volume contingent workforce management preferred
- Excellent communication and problem-solving skills with strong analytical abilities
- High degree of Business Acumen. Able to quickly learn a business and support broader business goals with a People team lens.
- Proficiency in HRIS systems (Workday preferred)
- SHRM-CP, PHR, or similar certification preferred
#LI-onsite
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Flexport Chicago, Illinois, USA Office
333 N. Green St 12th Floor, Chicago, IL, United States, 60607
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