Implementation Project Manager

C.H. Robinson is looking for an Implementation Project Manager to join our Robinson Managed Solutions (RMS) team.  In this role you will be responsible for managing and leading projects and will provide support to others in their area of expertise. Successfully managing projects requires excellent organization, documentation, communication skills as well as the ability to help design innovative solutions when faced with complex issues. This role requires you to align with all relevant stakeholders both internally and externally. You will be directly accountable for achieving targets that relate to the planning, network, and/or procurement sides of the business. Further, to be successful in this role, you should have a working knowledge and experience in Project Management and will continue to build knowledge of organization processes and customers.

This is a hybrid position based in our Chicago, IL location.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage projects within a project-based delivery model

• Understand key business drivers and uses this knowledge to accomplish project work

• Maintain all project related documentation, including project plans, process flows/VSM’s, resource requirements and business cases

• Communicate project progress and facilitate project-related meetings to meet deliverables; Escalate quickly as necessary

• Lead change management with all stakeholders – internal and external; Lead without authority and be confident and assertive with a willingness to challenge appropriately

• Serve as the single point of contact and be accountable for all project related activities & requests

• Deliver projects on time and in budget with quality solutions

• Offer solutions for improving our tools and processes

• Build rapport with project team and customer stakeholders

• Anticipate internal and external challenges

• Provide informal guidance to new team members

• Solve problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

• Track and report project financials (budgeted vs actual) for allocated resource hours and billings

• Provide support as necessary to RMS Sales Team

• Collaborate with RMS project teams and provide support during “Go-Live”

• Successfully transfer knowledge to Operations Teams as documented throughout project lifecycle

• Contribute toward development of tools, methodologies, and presentations for RMS Implementation

• Ensure compliance to SOC process

• Successfully execute the RMS Process Transformation Methodology, including:

  • Document customer expectations for the RMS

  • Capture the current processes of the customer

  • Document the results of the Implementation Survey

  • Support creation of customer process maps

  • Document & contribute to the design of Future State

QUALIFICATIONS

Required:

• Bachelor’s Degree from an accredited college/university

• Minimum 2 years of technical project management experience

• Six Sigma, Lean, TQM or process improvement experience

• Supply Chain, Logistics, and/or Transportation experience

• Ability to work flexible hours (some weekend/late hours may be required)

• Ability to travel up to 20% (domestically and/or internationally)

Preferred:

• Project Management Professional certification preferred

• Project management experience, with the proven ability to manage multiple projects simultaneously

• Communicates complex ideas, anticipates potential objections, and persuades others, often at senior levels, to adopt a different point of view

• Strong communication skills: strong listener with exceptional facilitation skills and the ability to tell the story and connect to your audience

• Ability to organize, design, develop and deliver projects for internal and external audiences at all levels

• Ability to collaborate effectively with subject matter experts internally and externally at all levels

• Experience working and thriving in a continuous improvement environment

• Experience with lean processes and tools such as value stream mapping, A3 project management, visual management, Pareto Analysis, and fishbone diagrams

• Experience and comfort in dealing with ambiguity and able to deliver with minimal oversight

• Experience working directly with customers

• Proficient in Microsoft Office Suite of programs

• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page