Manager Project Implementation

C.H. Robinson is seeking a Manager Project Implementation to join our Robinson Managed Solutions (RMS) team.  In this role you will focus on managing a team of Implementation professionals. Daily tasks will focus on participating in projects as an escalation point, project scope management, and the documentation and communication of project progress. Significant coaching is expected as well as alignment with other Implementation leaders and other stakeholders. This is a great opportunity to make an impact on global or multi-regional teams.

This position can be based in either our Chicago, IL or Monterrey, MX location.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Responsible for overall functions & successes of the team, including reporting team activities to leadership, monitoring performance to budget, & assigning team resources to project teams

• Create and drive Implementation team KPIs in collaboration with Leadership

• Serve as escalation point for internal stakeholders around project concerns

• Develop relationships with customer stakeholders and act as a point of escalation for projects

• Create & maintain project management templates

• Monitor & enforce use of documentation for all projects

• Ensure project information is successfully transferred to appropriate teams

• Assist in design of project as requested by team members or as evident by project monitoring

• Support Business Development staff with appropriate resources, as well as RFP and pricing information

• Support the creation Statements of Work, including cost estimates, for both internal & client projects

• Coach other team members on issues related to new implementations such as solution design, risk identification, IT support

• Support development of proprietary software tools, both for internal consumption as well as client & vendor facing web portals

• Support internal cross functional initiatives where Implementation resources are needed

• Participate and ensure compliance to SOC processes

• Assist in managing aspects related to P&L including personnel cost, team expenses and revenue

QUALIFICATIONS

Required:

• Bachelor’s Degree from an accredited college/university

• Minimum 5 years of experience in the logistics/transportation industry, in a project/analytical or account management role

• Minimum 2 years of experience leading and managing teams

• Ability to work flexible hours (some weekend/late hours may be required)

• Ability to travel up to 30% (domestically and/or internationally)

Preferred:

• Advanced proficiency in Microsoft Office Suite of programs

• Develops and maintains an environment of continuous improvement

• Excellent written & verbal communication skills

• Creates and supports a culture of teamwork

• Excellent formal and informal presentation skills

• Experience communicating to C, V and D level customer roles

• Facilitate meetings with internal and external C, V and D level roles

• Implementation and change management experience

• Commitment to personal development

• Excellent analysis & problem-solving skills

• Highly service & detail oriented

• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page