Implementation Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

PIC Business Systems provides ERP, quoting, order entry, and production software that helps window covering manufacturers, fabricators, retailers, dealers, and wholesale distributors streamline operations and grow their business.

This position provides the knowledge to lead new window covering clients through the implementation process.  You will work closely with stakeholders to communicate the defined project plan, set expectations, and align all project team members.  You will demonstrate concise and organized project management skills, including following the company-defined implementation standards.

Primary Responsibilities:

• Manage all implementation tasks including weekly calls, training sessions, and go-live tasks.
• Build a good working relationship with customer stakeholders.
• Travel to visit and train customers as needed.
• Ensure projects are delivered on time.
• Assist in managing the project scope and objectives, keeping stakeholders on schedule.
• Follow the defined project plan.
• Build working knowledge of window covering products, pricing, and order-to-production workflows to guide customer setup and configuration.
• Suggest improvements to company-defined processes to help projects run more efficiently.
• Communicate to management suggested changes to the project scope and timeline.
• Report and escalate all project risks to management as needed.
• Assist with testing development items and project deliverables included in the project.
• Assist with creating internal and client documentation, including Release Notes, Knowledge Base articles, and training videos.

Skills & Competencies:

• Action-Oriented – Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of action with a minimum of planning; seizes more opportunity than others.
• Deals with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.
• Collaboration - Actively and consistently seeks to work cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results. Serves as a collaboration catalyst that motivates others to want to collaborate as well.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Emotional Intelligence - Has the ability to perceive emotions of non-verbal signals of others, reason with emotions to promote thinking and cognitive activity, understand emotions by interpreting the cause of others emotions and what they may mean, and manage emotions by having the ability to regulate emotions of self and react and respond appropriately to the emotions of others.
• Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp; capable, and agile.
• Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
• Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Minimum Qualifications:

• Working knowledge of cloud-based SaaS applications.
• 2+ years of experience with SaaS software implementations.
• Excellent project management skills.
• Exceptional communication skills, highly organized and detailed person.
• Understanding technical concepts to provide guidance and solutions.
• History in the window treatment/coverings industry, manufacturing, or ERP/production software is a plus.

Compensation: $75K + an annual performance-based bonus

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.