Jobs at Fullsteam

Leads complex SaaS implementations across print, mail, and sign industry products. Manages project scope, timelines, stakeholder communication, training, testing, documentation, and go-live activities. Serves as an escalation point and mentors implementation specialists while standardizing processes across business units. The role is remote with onsite customer travel of up to 40%.

Lead SaaS implementation projects for window covering clients, managing project plans, stakeholder communication, training, testing, configuration, go-live activities, documentation, scope, timelines, and risk escalation. Build customer relationships, guide setup using knowledge of products and workflows, coordinate deliverables, and recommend process improvements. The role requires travel to customer sites as needed.

Leads daily Tier 1/2 service desk operations, including queue health, SLA performance, ticket quality, escalations, CSAT follow-up, KPI reporting, and peer coaching. Optimizes ServiceNow AI Agent and Virtual Agent capabilities, improves knowledge management and self-service, handles complex tickets, and drives operational improvements. This is a non-supervisory lead role requiring strong ServiceNow, ITSM, customer support, reporting, and enterprise endpoint support skills.

Build and operate enterprise platform infrastructure across Microsoft 365 and Azure. Responsibilities include maintaining GitHub CI/CD pipelines, developing APIs and integrations, managing AI connectors, implementing identity and access controls, administering Microsoft 365 governance, strengthening cloud security, and automating operations with scripting and infrastructure-as-code. The role partners with technical and business stakeholders to deliver scalable, secure, documented solutions.

Drive new-logo software and services sales for hospitality businesses by prospecting, conducting discovery, presenting solutions, negotiating contracts, managing CRM pipelines, forecasting results, and meeting sales targets. Build client relationships, collaborate with marketing, product, leadership, and customer success teams, monitor market trends, and mentor junior Account Executives.

Leads the customer support team, overseeing staffing, coaching, performance, service levels, escalations, and continuous process improvement. The role manages support KPIs, ticket queues, knowledge-base and training initiatives, and cross-functional collaboration with Product, Engineering, Customer Success, and Sales. It also coordinates readiness for product changes, represents customer feedback, and drives timely resolution of complex issues while maintaining service quality and team accountability.

Owns day-to-day marketing execution for multiple automotive software brands across social media, paid advertising, email, SMS, influencer programs, events, and agency relationships. The role creates and publishes content, manages campaigns and vendors, tracks paid and organic performance, builds marketing reports, and presents results to leadership. Candidates need digital marketing experience, marketing automation familiarity, strong writing skills, and a data-driven approach.

Drive new-logo software and services sales for Maestro PMS by prospecting hospitality clients, conducting discovery and demonstrations, managing sales pipelines, negotiating contracts, forecasting results, and collaborating with internal teams. The role requires understanding hotel operations, building client relationships, meeting sales targets, and traveling as needed for client meetings and industry events.

Embeds within business units to identify high-impact operational problems, build and deploy AI agent solutions, encode domain knowledge for autonomous use, and drive adoption through working demonstrations. Measures before-and-after outcomes, documents processes, iterates from evidence and feedback, and operates across business, technology, and people disciplines with significant autonomy.

The Senior People Business Partner advises leaders on organizational effectiveness, performance management, employee relations, workforce planning, talent decisions, and organizational change. The role conducts investigations, coaches leaders, develops performance improvement plans, manages sensitive employee matters, and partners with People Team functions across the United States and Canada. It requires strong business judgment, knowledge of Canadian employment practices, and the ability to balance strategic consultation with hands-on execution.

Build and design backend services, AI agents, and machine learning models. Collaborate cross-functionally to deliver AI features and maintain code quality.